Customer Service Rep

5 months ago


Columbia, United States Roto-Rooter (Tennessee) Full time
Customer Service Representative

Roto-Rooter in Columbia, TN is looking to hire a full-time Customer Service Representative. We pay a competitive wage of $16 per hour and provide paid time off (PTO).

ABOUT ROTO-ROOTER

Founded in 1935, Roto-Rooter originally specialized in clearing tree roots and other obstructions from sewer lines. Today, we have grown to be the largest provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. Our well-known jingle, "And away go troubles down the drain," says it all - we solve problems quickly while providing excellent customer service. Our independent Roto-Rooter franchise has grown to become the premier emergency plumbing service provider in Middle Tennessee.

We pride ourselves on maintaining a supportive, team-oriented work environment. We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance and hard work. Additionally, we offer our employees top pay, job security, and opportunities for career advancement.

JOB RESPONSIBILITIES
  • Providing world-class customer service through scheduling, communication, and follow-up with our customers.
  • Consistently strive to minimize the handling time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules
  • Plan and organize work to maximize productivity in all customer service activities
  • Plan and organize work to maximize productivity in all customer service activities
  • Consistently handle customer contacts in full conformance with defined process requirements, quality standards, and business rules
  • Consistently meet and exceed individual performance goals
  • Take appropriate actions to address all noted areas for improvement
  • Speaking in a clear and concise manner
  • Service orientation - actively looking for ways to help people
  • Writing - Communicating effectively in writing as appropriate for the needs of the customer and client.
QUALIFICATIONS
  • Ability to communicate telephonically
  • Good knowledge of telephone and computer systems which includes accurate and efficient keyboarding (data entry and typing skills)
  • Active listening skills with strong attention to detail
  • Respond to constructive feedback in a positive and professional manner
  • Ability to meet and exceed department goals and guidelines
  • Willingness to cross-train in other platforms
  • Determined to satisfy customer needs.
  • Active listening skills give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times


If this sounds like the right opportunity for you, apply today with our initial 3-minute, mobile-friendly application

Location: 38401

  • Columbia, United States The Job Center Staffing Full time

    The Job Center is searching for Customer Service Reps in the Columbia, MO area! CS Rep I role is the first line of contact for AOB across all channels including but not limited to phone, email, web, social and chat. Candidates should have experience representing brands publicly, including on social media. They communicate clearly and concisely while being...

  • Customer Sales

    2 months ago


    West Columbia, United States SiteOne Services Full time

    SiteOne - 100 Sunbelt Blvd [Retail Associate / Team Member] As a Customer Sales & Service Rep at SiteOne, you'll: Assist customers with their questions and needs, either in person, via the phone or through online ordering; Pull and prepare inventory orders for customer pick up or delivery; Proactively identify and capitalize on opportunities to grow sales...


  • Columbia, United States McDonald's Full time

    McDonald's - 980 JAMESTOWN RD [Counter Attendant / Crew Member] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist customers with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are served...


  • Columbia, United States Extended Stay Full time

    Extended Stay - 8890 Stanford Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Customer Service Rep

    3 months ago


    Columbia, United States General Shale Full time

    Founded in 1908 to produce street pavers, Watsontown Brick Company grew its line to include residential, commercial and architectural products. The Company is now comprised of three dedicated plants that produce 95,000,000 brick a year. Two operations produce extruded red shale and buff brick, while the third and newest plant built in 2008, manufactures...


  • Columbia, United States Cool Care Heating, Air, Plumbing & Refrigeration Full time

    Cool Care Heating & Air, Columbia SCWe are a family-owned heating and air conditioning company that has proudly served Columbia's residents and businesses for over 20 years! We have built our reputation on our dedication to doing whatever it takes to make our customers happy through honest and ethical service.We are looking for someone who enjoys working...


  • Columbia, United States Ambu Full time

    Job Title: Customer Service Representative Reports To: Sales Support Manager Location: Columbia, MD Are you interested in making a difference in healthcare by assisting sales reps, internal stakeholders and building relationships with customers? As a member of our customer services team, you will be part of a dynamic, and supportive team that has made it our...


  • Columbia, United States Addison Group Full time

    About the Company: Our client is looking for multiple call center customer service reps to join their team on a contract basis. This contract will run until the end of the year and pays between $14.50-$17.50hr based on experience. You do not have to have experience for the role! Main qualification is must be comfortable on the phone and computer. Currently...


  • columbia, United States Nesco Resource Full time

    JOB DESCRIPTION: Under general supervision, evaluates and processes warranty claims. Supports dealers and homeowners by phone and e-mail. Provides customer service for questions related to warranty and product registration. Provides technical support for online tools to track warranty claims and product registration. Reviews warranty...


  • Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm)*THIS IS AN IN-OFFICE ROLE*Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...


  • Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm)*THIS IS AN IN-OFFICE ROLE*Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...


  • columbia, United States Addison Group Full time

    About the Company: Our client is looking for multiple call center customer service reps to join their team on a contract basis. This contract will run until the end of the year and pays between $14.50-$17.50hr based on experience. You do not have to have experience for the role! Main qualification is must be comfortable on the phone and computer. Currently...


  • Columbia, United States Addison Group Full time

    About the Company: Our client is looking for multiple call center customer service reps to join their team on a contract basis. This contract will run until the end of the year and pays between $14.50-$17.50hr based on experience. You do not have to have experience for the role! Main qualification is must be comfortable on the phone and computer. Currently...


  • West Columbia, United States Kangaroo Express Full time

    Kangaroo Express - 1190 Sunset Blvd - [Retail Associate / Team Member] As a Retail Customer Service Rep @ Kangaroo Express, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store appearance and to...


  • West Columbia, United States Kangaroo Express Full time

    Kangaroo Express - 3504 Charleston Hwy - [Retail Associate / Team Member] As a Retail Customer Service Rep @ Kangaroo Express, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store appearance and...

  • Telephone Sales

    2 months ago


    Columbia, United States Hills Machinery Company Full time

    Description Hills Machinery Company Telephone Sales & Customer Service Representative Position Details & Responsibilities The position reports to the HMC Director of Sales. This is a revenue generating and customer retention role in the heavy construction equipment industry that is intended to generate substantial future organizational growth. In addition...


  • Columbia, United States Spectraforce Technologies Full time

    Title: Customer Service Rep Location: Columbia, SC, 29229 Time: Monday through Friday (9:30am-6pm) Duration: 3 to 6 Months (Contract to Hire) Note : Onsite position only. Panel Interviews will be conducted via Microst teams. Training Hours - Monday-Friday 8:00am-4:30pm.. Training will be 4-6 weeks. Duties: Provides prompt, accurate, thorough and...

  • Customer service

    3 months ago


    Columbia, United States Randstad Full time

    Are you ready to take the next steps in developing your professional portfolio? We have a wonderful Customer Service opportunity with a well-established insurance company here in Columbia. We are seeking an entry level candidate with the capabilities of providing great customer service by consistently exceeding customer expectations and building lasting...


  • Columbia, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionCVP is seeking a Board Certified Otolaryngologist (ENT) Physician to provide a range of Otolaryngology services in a state-of-the-art facility for the Columbia VA Health Care System in Columbia, SC. This is an exciting opportunity to serve our nation's veterans with high-quality ear, nose, and throat care.Location: Columbia...


  • Columbia, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionCVP is seeking a Board Certified Otolaryngologist (ENT) Physician to provide a range of Otolaryngology services in a state-of-the-art facility for the Columbia VA Health Care System in Columbia, SC. This is an exciting opportunity to serve our nation's veterans with high-quality ear, nose, and throat care.Location: Columbia...