Customer Service Rep

4 months ago

Columbia, United States Roto-Rooter (Tennessee) Full time
Customer Service Representative

Roto-Rooter in Columbia, TN is looking to hire a full-time Customer Service Representative. We pay a competitive wage of $16 per hour and provide paid time off (PTO).

ABOUT ROTO-ROOTER

Founded in 1935, Roto-Rooter originally specialized in clearing tree roots and other obstructions from sewer lines. Today, we have grown to be the largest provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. Our well-known jingle, "And away go troubles down the drain," says it all - we solve problems quickly while providing excellent customer service. Our independent Roto-Rooter franchise has grown to become the premier emergency plumbing service provider in Middle Tennessee.

We pride ourselves on maintaining a supportive, team-oriented work environment. We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance and hard work. Additionally, we offer our employees top pay, job security, and opportunities for career advancement.

JOB RESPONSIBILITIES
  • Providing world-class customer service through scheduling, communication, and follow-up with our customers.
  • Consistently strive to minimize the handling time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules
  • Plan and organize work to maximize productivity in all customer service activities
  • Plan and organize work to maximize productivity in all customer service activities
  • Consistently handle customer contacts in full conformance with defined process requirements, quality standards, and business rules
  • Consistently meet and exceed individual performance goals
  • Take appropriate actions to address all noted areas for improvement
  • Speaking in a clear and concise manner
  • Service orientation - actively looking for ways to help people
  • Writing - Communicating effectively in writing as appropriate for the needs of the customer and client.
QUALIFICATIONS
  • Ability to communicate telephonically
  • Good knowledge of telephone and computer systems which includes accurate and efficient keyboarding (data entry and typing skills)
  • Active listening skills with strong attention to detail
  • Respond to constructive feedback in a positive and professional manner
  • Ability to meet and exceed department goals and guidelines
  • Willingness to cross-train in other platforms
  • Determined to satisfy customer needs.
  • Active listening skills give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times


If this sounds like the right opportunity for you, apply today with our initial 3-minute, mobile-friendly application

Location: 38401

  • Customer Service Product Rep

    2 weeks ago

    Columbia, United States The Job Center Staffing Full time

    The Job Center is searching for Customer Service Reps in the Columbia, MO area! CS Rep I role is the first line of contact for AOB across all channels including but not limited to phone, email, web, social and chat. Candidates should have experience representing brands publicly, including on social media. They communicate clearly and concisely while being...

  • Customer Service Product Rep

    1 month ago

    Columbia, United States The Job Center Staffing Full time

    The Job Center is searching for Customer Service Product Rep in the Columbia, MO area! CS Product Representative is the first line of contact for AOB across all channels including but not limited to phone, email, web, social and chat. Candidates should have experience representing brands publicly, including on social media. They communicate clearly and...

  • Customer Sales

    1 month ago

    West Columbia, United States SiteOne Services Full time

    SiteOne - 100 Sunbelt Blvd [Retail Associate / Team Member] As a Customer Sales & Service Rep at SiteOne, you'll: Assist customers with their questions and needs, either in person, via the phone or through online ordering; Pull and prepare inventory orders for customer pick up or delivery; Proactively identify and capitalize on opportunities to grow sales...

  • Customer Service Representative

    3 months ago

    Columbia, United States McDonald's Full time

    McDonald's - 980 JAMESTOWN RD [Crew Member / Restaurant Associate] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist them with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are served...

  • Customer Service Representative

    7 days ago

    West Columbia, South Carolina, United States Kangaroo Express Full time

    Key Responsibilities:Kangaroo Express Retail Customer Service Reps are responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment. They also work with the food program and assist with various tasks to ensure a positive customer experience.Benefits:Hiring immediately for a...

  • Guest Services Rep Part

    4 weeks ago

    Columbia, United States Extended Stay Full time

    Extended Stay - 8890 Stanford Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    4 weeks ago

    Columbia, United States Extended Stay Full time

    Extended Stay - 2000 W.Bussiness Loop 70 [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Customer Service Rep

    3 weeks ago

    Columbia, United States LoanMax Title Loans Full time

    Mid-American Title Loans Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...

  • Customer Service Rep

    5 months ago

    Columbia, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Customer Service Rep

    2 months ago

    Columbia, United States General Shale Full time

    Founded in 1908 to produce street pavers, Watsontown Brick Company grew its line to include residential, commercial and architectural products. The Company is now comprised of three dedicated plants that produce 95,000,000 brick a year. Two operations produce extruded red shale and buff brick, while the third and newest plant built in 2008, manufactures...

  • Customer Service Rep

    2 months ago

    West Columbia, United States University of South Carolina Full time

    Position is responsible for offering quality service to internal and external customers of the Bursars Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity, and other customer n Customer Service, Service, Operations, Retail, Customer, Payment, Information

  • Customer Service Representative

    1 month ago

    Columbia, South Carolina, United States Coverall Full time

    Job OpportunityWe're seeking a skilled and motivated individual to join our team as a Customer Service Account Rep/Trainer. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, as well as providing training and development support to our franchisees.About the Role:• Develop and maintain...

  • Customer Service Specialist

    3 weeks ago

    Columbia, United States Cool Care Heating, Air, Plumbing & Refrigeration Full time

    Cool Care Heating & Air, Columbia SCWe are a family-owned heating and air conditioning company that has proudly served Columbia's residents and businesses for over 20 years! We have built our reputation on our dedication to doing whatever it takes to make our customers happy through honest and ethical service.We are looking for someone who enjoys working...

  • Customer Service Representative

    2 weeks ago

    Columbia, Maryland, United States Service Experts Full time

    Customer Service Specialist Job DescriptionJob Summary: We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Service Experts. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Columbia, United States Ambu Full time

    Job Title: Customer Service Representative Reports To: Sales Support Manager Location: Columbia, MD Are you interested in making a difference in healthcare by assisting sales reps, internal stakeholders and building relationships with customers? As a member of our customer services team, you will be part of a dynamic, and supportive team that has made it our...

  • Customer Service Representative

    2 weeks ago

    Columbia, Maryland, United States Service Experts Full time

    Job Title: Customer Service SpecialistAt Service Experts, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...

  • Customer Service Specialist

    2 weeks ago

    Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm) *THIS IS AN IN-OFFICE ROLE* Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Specialist

    3 weeks ago

    Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm)*THIS IS AN IN-OFFICE ROLE*Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Representative

    2 weeks ago

    Columbia, Maryland, United States Service Experts Full time

    Customer Service RepresentativeAt Service Experts, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Answer incoming phone calls from customers and assist...

  • Customer Service Specialist

    2 weeks ago

    Columbia, United States Service Experts Full time

    Position Title: Customer Service Specialist Schedule: Monday-Friday (8am-4:30pm)*THIS IS AN IN-OFFICE ROLE*Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...