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Lead Customer Representatives
1 month ago
Full time
Add expected salary to your profile for insights
Customer Service Representative for the Lumileds Customer Service Department in order to support Order Management activities for internal and external customers.
What You Will Do:
Supports all customer order management related requirements (order entry till billing).
Be responsive and process order in timely manner.
Manage order proactively. Conduct monthly meetings with assigned customers/sales.
Order and delivery tracking for assigned customers (change management: rescheduling and cancellation)
Main interface between customer, Sales and Factory/Supply Planner in terms of the order management & demand fulfillment process.
Ensures on-time delivery to customers based on orders and forecasts to achieve customer satisfaction.
Reaches optimum delivery service and highest possible customer satisfaction as a basis for improvement of overall business.
Complies with internal and external revenue, quality, customers, trade audit.
What You Will Bring (REQUIRED Qualifications):
Education & Major: University degree or above in related field.
Minimum Experience: At least 5 years relevant working experience, preferably in LED/ semiconductor environment.
Special Skills: Fluent in English both oral and written, Chinese speaking
Customer service process knowledge, passionate in delighting customer by rendering excellent support
Knowledge of Order Management systems (SAP prefered)
Business acumens and details personality.
Able to bridge between customer and internal engineering, logistics, pricing and planning team
Must possess strong problem solving, communication and interpersonal skills
Ability to work under pressure in a very dynamic environment.
Ability to work in a team
Candidate must ably work in off shift hour 11pm -9am (US time zone) or 9am-3pm & 9pm -12 midnight (US time zone)
Lumileds is an Equal Employment Opportunity Employer
Your application will include the following questions:
Do you have customer service experience?
How much notice are you required to give your current employer?
Lumileds is the leading global light engine company serving customers in automotive lighting, general illumination, and consumer market segments. Lumileds operates in over 30 countries and has approximately 7,000 employees. Lumileds is shaping the future of light with the most innovative technology in the illumination and automotive sectors, and helping our customers deliver differentiated solutions to the world. Lumileds is headquartered in San Jose, California, with operations in Singapore, Malaysia, China and the Netherlands and sales offices throughout the world.
Together with its customers, Lumileds is making the world better, safer, more beautiful—with light.
The Lumileds environment is fast-paced, cutting-edge, intelligent and fun We are looking for exceptional talent to join our team To learn more, visit Lumileds.com
Lumileds is the leading global light engine company serving customers in automotive lighting, general illumination, and consumer market segments. Lumileds operates in over 30 countries and has approximately 7,000 employees. Lumileds is shaping the future of light with the most innovative technology in the illumination and automotive sectors, and helping our customers deliver differentiated solutions to the world. Lumileds is headquartered in San Jose, California, with operations in Singapore, Malaysia, China and the Netherlands and sales offices throughout the world.
Together with its customers, Lumileds is making the world better, safer, more beautiful—with light.
The Lumileds environment is fast-paced, cutting-edge, intelligent and fun We are looking for exceptional talent to join our team To learn more, visit Lumileds.com
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