Customer Operations Representative
2 months ago
Position Summary:
The Customer Operation Representative process orders daily, communicates delays, product availability and any other pertinent information that relates to the timeliness of Customer’s orders. Heavy communication to both internal & external Customers and departments. Facilitate and support Customer needs within Supply Chain. Provides input to CS Manager as needed upon request.
Essential Job Functions:
Providing day to day support to Customer’s inquiries on product availability, ETA requests and overall responsible for communicating effectively to Customer’s and facilitate continual communication directly to the Customer
Ability to answer a high number of emails and manage daily workload
Working with a team of CSRs as well as with individuals within Operations, including Planning, Logistics Team, Billing, Sales and Inventory Control
Communication and heavy interaction with Warehouses and Carriers to ensure communication is flowing to the appropriate parties
Responsible for escalating trends that negatively impact the Customer directly to CS Manager. Pertaining but not limited to carriers, co-packers and to assist in facilitating resolution/solution
Other duties as assigned by Customer Service Manager
Position Requirements:
SAP experience preferred
Previous customer service experience and International Customer Service experience a plus
Excellent written and verbal communication skills
Must be able to think strategically and excel in both individual and Team environment
Must be able to understand issues and help create solutions
Positive attitude, self-motivated and ability to work in a fast-paced environment
Excellent multi-tasking and organizational skills
Microsoft Office
Ability to research, gather and organize information thoroughly
Base Pay Range: $17.50 - $22.70
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