Property Operations Assistant

2 weeks ago

Atlanta, United States Highwoods Properties Full time
Description

The Property Operations Assistant provides operational support to the building property management team who is charged with enhancing the customer journey and fostering a customer-centric culture within the division. This person will assist with maintaining building and parking access control, as well as other building related projects and events, delivering best-in-class memorable experiences for our customers.

Responsibilities:

  • Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
  • Assist Property Management team with operational needs as necessary; this may include assisting with Customer Experience events, vacant suite prep and general building/property inspections, etc.
  • Maintain access control systems and distribution of access cards to customers.
  • Assist customer service on parking tag number issuance and chaser ticket preparation and delivery.
  • Maintain inventory of building and parking access cards as well as parts and supplies.
  • Update and maintain reserved parking logs.
  • Assist property management team in review A/R and provide collection support of past due balances.
  • Assist the security, maintenance, and property management team with the maintenance, repair and replacement of parking equipment, related cameras, and all associated system software, investigates complaints concerning malfunctions.
  • Interface with the corporate Parking Operations Center to: support general operation requests, escalate system issues, and ensure the completion of vendor related preventive maintenance and repairs.
  • Manage vendors / contractors performing all maintenance in the building parking structures including but not limited to janitorial, electrical, lighting, security ambassadorship, floor surfacing, and building access control systems.
  • Maintain contractor/vendor list.
  • Research and follow-up on building or parking access concerns and bring to successful resolution.
  • Assist in preparing plans and cost estimates for parking garage capital improvement projects and/or general repairs and maintenance.
  • Generate monthly back-up for access card billbacks to customers and provide to manager for review.
  • Perform routine inspections at front entrances of buildings, loading docks and parking deck structures for cleanliness noting any deficiencies.
  • Effectively execute troubleshooting instructions from higher level support.
  • Inspect parking collection equipment ensuring the proper collection of cash from Pay-on-Foot (POF) machines; periodically collecting cash from the machines with assistance from the Security Director.
  • Assist property management in the preparation and audit of parking operations revenue budgets, monitoring of expenditures, and implementing projects.
  • Invoice monthly for validations and any customer specific special billing charges.
  • Establish positive working relationships with customers, public visitors, and Highwoods' staff.
  • Prepare general reports and records as needed.
  • Assist security in parking enforcement with citations and The Barnacle Program for improper parking.
  • Act as liaison to the valet service contracted by restaurants and hotel.
  • Assist in coordinating additional support staff as necessary for miscellaneous special events.

A successful candidate for this role will:

  • Possess excellent interpersonal / customer service skills
  • Be able to work independently in a high-paced environment, make quick decisions, multi-task.
  • Demonstrate excellent written and oral communication skills
  • Be able to define problems, collect data, establish facts, and draw conclusions.
  • Be able to work effectively with teams.
  • Posses good organization and administrative practices
  • Have strong communication skills, with the ability to communicate clearly with both technical and non-technical audiences.

Variable hours required:

  • Monday - Friday, 8am-5pm or 9am-6pm, with some weekend events required.


EDUCATION/EXPERIENCE:

  • Associate's degree preferred, along with at least 3 years of related experience.
  • Accounts receivable and billing experience preferred.
  • High competency with Microsoft Word and Excel.

PHYSICAL SKILLS:
Ability to sit, stand, walk, kneel, crouch and stoop, read printed materials and a computer screen, communicate in person and over the telephone, lift and carry 65-pound boxes and materials.

WORK ENVIRONMENT:
Ability to work in a shop and field environment, exposure to outdoors, traffic hazards and inclement weather.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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