Front Desk Agent

2 weeks ago

Santa Barbara, United States Spire Hospitality Full time

Description Picture yourself at The Leta by Hilton Tapestry Collection Hotel, we are on the coast and down to earth. As one of Santa Barbara's best hotels, we have a Golden State of Mind attitude, surf-inspired decor, eclectic accommodations, plus a passion for music, and an elevated F&B scene. Join our team today Job Overview: Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality. Compensation: $17-17.50/Hour. Responsibilities and Duties: * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. * Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office. * Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer. * Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. * Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor. * Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. * Summon guest service personnel for assistance to escort guests to their rooms as appropriate. * Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock. * Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. * Use the photocopier to make copies of items as required. * File registration cards in room number order. * Retrieve registration cards from the files for each check out. * Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. Specific Job Knowledge and Skills: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. * Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. * Ability to stand and move throughout the front office and continuously perform essential job functions. * Ability to read, listen and communicate effectively in English, both verbally and in writing. * Ability to access and accurately input information using a moderately complex computer system. * Hearing and visual ability to observe and detect signs of emergency situations. Qualifications: * Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities. * No special licenses required. * No prior experience required. Prior hospitality experience preferred. * Additional language ability preferred. *Spire Hospitality participates in E-Verify* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Front Desk Agent

    2 weeks ago

    Santa Barbara, United States Quorum Hotels Full time

    DescriptionThe Hotel Virginia Santa Barbara is looking for Front Desk Agentsto join the team! The Front Desk Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making,...

  • Front Desk Agent/Bartender

    6 hours ago

    Santa Barbara, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Check-out: Process guest...

  • Front Office Desk Agent

    49 minutes ago

    Santa Barbara, United States Rosewood Hotel Group Full time

    We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Miramar Beach, a Rosewood Hotel, is looking for a Front Desk Agent. This role is responsible for checking in/checking out hotel guests...

  • Front Desk Agent/Bartender

    2 days ago

    Santa Barbara, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent/Bartender to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Registration and Check-out:...

  • Front Desk Agent

    1 month ago

    Santa Fe, New Mexico, United States Pinon Court Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a bustling environment and love making people feel welcome? The Pinon Court by La Fonda a charming and vibrant boutique hotel in downtown Santa Fe, is looking for a dedicated Front Desk Agent to join our teamPosition: Front Desk AgentLocation: The Pinon Court by La...

  • Front Desk Agent

    1 month ago

    Santa Fe, United States Pinon Court Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a bustling environment and love making people feel welcome? The Pinon Court by La Fonda a charming and vibrant boutique hotel in downtown Santa Fe, is looking for a dedicated Front Desk Agent to join our team!Position: Front Desk AgentLocation: The Pinon Court by La...

  • Front Desk Operations Manager

    2 days ago

    Santa Barbara, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Azul Hospitality. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk department and providing exceptional guest service.Key ResponsibilitiesFront Desk Operations: Assist the Front...

  • Front Desk Agent

    4 months ago

    Santa Fe, United States Esperanto Full time

    Esperanto Development LLC. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitment to...

  • Front Desk Agent

    5 months ago

    Santa Rosa, United States CoralTree Hospitality Full time

    Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personali Front Desk, Agent, Hotel, Experience

  • Front Desk Agent | Palihouse Santa Barbara

    2 months ago

    Santa Barbara, United States Palihouse Santa Barbara Full time

    Description FRONT DESK AGENT | PALIHOUSE SANTA BARBARAPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT PALIHOUSE SANTA...

  • Front Desk Agent | Palihouse Santa Barbara

    1 month ago

    Santa Barbara, United States Palihouse Santa Barbara Full time

    FRONT DESK AGENT | PALIHOUSE SANTA BARBARAPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.ABOUT PALIHOUSE SANTA...

  • Front Desk Agent

    4 weeks ago

    Santa Monica, United States AccorHotels Full time

    Company Description Sofitel Bali Nusa Dua Beach Resort is a French-inspired luxury 5-star beachfront resort with tropical gardens and sophisticated, modern architecture. It offers 413 rooms including 39 suites and villas with complete resort facilities: 3 restaurants, 2 bars, a Club Millesime Exclusive Lounge, SoFIT, Sofitel SPA, outdoor and indoor kids club...

  • Hotel Front Desk Agent

    1 month ago

    Santa Cruz, California, United States Hampton Inn Santa Cruz Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Hotel Front Desk Agent

    1 month ago

    Santa Cruz, United States Hampton Inn Santa Cruz Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    3 weeks ago

    Santa Barbara, United States 24-7 Hotel Management Full time $18 - $22

    Job DescriptionJob DescriptionJob Description:Are the one one who loves interacting with people? Love talking and mingling? Love to see the smiles on peoples faces when you have provided them with an exceptional experience? Find pleasure in helping others? Do you find satisfaction in seeing your team exceed their goals and even more so exceeding your own...

  • Front Desk Agent

    4 days ago

    Santa Monica, California, United States Relais & Châteaux Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Fearrington House Inn, a member of Relais & Châteaux. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key...

  • Front Desk Agent

    3 months ago

    Santa Fe, United States Auberge Resorts Full time

    **Front Desk Agent (Santa Fe, NM)** **Our Company & Our Property** Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting...

  • Front Desk Representative

    7 days ago

    Santa Monica, California, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities to maximize room occupancy.Key...

  • Front Desk Representative

    1 week ago

    Santa Monica, California, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities to maximize room occupancy.Key...

  • Front Desk Supervisor

    2 weeks ago

    Santa Barbara, United States Azul Hospitality Full time

    Job DetailsJob Location Courtyard Santa Barbara Downtown - Santa Barbara, CA Position Type Full Time Salary Range $20.00 - $24.00 Hourly Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation...