Customer Service Representative
4 weeks ago
- Requires daily interaction with customers, which includes preparing quotes, performing data entry and following-up on customer's orders. Handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction
- Train other CSR's on daily activities, including but not limited to RFQs and proper formatting
- Process strategic quotes for RFQs and work directly with Product Managers, Buyers, Account Managers, etc.
- Acts as liaison between customers and internal departments. Interface with various AFSR departments, i.e., Shipping, Planning, Engineering, and Quality.
- Able to process/prepare and coordinate large spreadsheets/LTA's, as required, for the Customer Support team
- Prepares quotes for the customers, which include pricing and delivery. If pricing is not available, coordinate with the necessary department to obtain pricing. Work with factory if delivery does not meet the needs of the customer
- Accept orders from the customer. Book orders to the applicable location. Coordinate adding the item master for part numbers as required. Work with change notices from the customer, which may include cancellations, reschedules and quantity changes. Make appropriate changes to the sales order. Address customers needs on late deliveries or expedited parts as required
- Perform proper Contract Review and follow all Sales Procedures as required
- Maintain organized sales files. Sales file must contain purchase order, sales order, changes, notices from the customer and any correspondence with customer or factory
- Handle initial rejected parts or paperwork from the customer, coordinate with the Quality Department and issue an RMA when necessary
- Work with Alcoa Credit on past dues invoices or short pays. Perform necessary research to resolve the problem. Initiate credit/debit memos as required
- Obtain knowledge of Alcoa Fastening System products, which include conversions, substitutions, and knowledge of competitor's products
- On occasion, visit assigned customers with coordination of Account Manager and Team Leader
- Must understand customer's terms and conditions and long-term agreements. Possess an understanding of contract language
- Train co-workers and mentor less senior employees
- As required, in the absence of other department team members work to support their customers in a backup roll
- Able to work with minimum supervision.
- Handle a fast-paced work environment and be able to deal with stressful situations
- Must be well organized and have good time management skills
Basic Qualifications:
- Undergraduate Degree from an accredited university
- Minimum 5 years experience with customer service/sales preferably in a manufacturing environment
- Must have strong interpersonal and communication skills
- Must be proficient in Microsoft Word, Excel, & Outlook
- 50+ Words per Minute
- Must be able to read, write and understand English
- Strong problem solving & organizational skills
- Able to understand blueprints and technical data
- Be familiar with international accounts and export regulations
- Be familiar with distributor accounts and specifics regarding distributor agreements and procedures
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.
- High school diploma or GED preferred
- Be familiar with OEM/Engine accounts and specifics regarding the product and procedures
- Extensive experience with MRP and ERP systems preferred
- Familiarity with HFS systems (COP, CPQ, CRM, GCS) preferred
About Us
About Howmet Aerospace
Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at www.howmet.com/esg-report.
Follow: LinkedIn, Twitter, Instagram, Facebook, and YouTube.
Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.
If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com
About the Team
Howmet fastening systems are the premier aerospace and industrial fasteners, latches, bearings, fluid fittings and installation tools. Our products are used nose to tail on commercial and military defense aircraft, as well as on jet engines, automobiles, commercial transportation vehicles, wind turbines, solar power systems, and construction and industrial equipment.
-
Customer Service Representative
2 days ago
Torrance, California, United States Pacific Advisory Service Full timeJob OverviewPacific Advisory Service is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Key ResponsibilitiesProvide top-notch customer service to clients via phone,...
-
Customer Service Representative
4 weeks ago
Torrance, United States Caliber Collision Repair Services Full timeService Center. Torrance - W 190th. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to int Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
1 week ago
Torrance, United States Ultimate Staffing Full timeWe are currently looking for a Customer Service Representative for an insurance firm located in Torrance. The CSR rep will be the point of contact for the office. 100% Onsite. Schedule Monday-Friday 8:30 am- 5:30 pm or 9 am-6 pm. Salary: $20-$24 DO Customer Service Representative, Customer Service, Business Operations, Representative, Retail, Staffing
-
Customer Service Representative
3 months ago
Torrance, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Torrance, CA, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service Representative
4 weeks ago
Torrance, United States Caliber Collision Centers Full timeService Center Torrance - W 190th Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests...
-
Customer Service Representative
4 weeks ago
Torrance, United States U-Haul Full timeCompensation Range: $16.00 to $25.00 Hourly Location: 21707 S Western Av, Torrance, California 90501 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a...
-
Customer Service Representative
4 weeks ago
Torrance, United States U-Haul Full timeCompensation Range: $16.00 to $25.00 Hourly Location: 21707 S Western Av, Torrance, California 90501 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...
-
Customer Service Representative
2 days ago
Torrance, United States Caliber Collision Centers Full timeService Center Torrance JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...
-
Customer Service Representative
1 week ago
Torrance, United States istaffpros Full timeJob DescriptionJob DescriptionSalary: $23-28/hrSummary:We’re seeking an ambitious, hardworking and friendly Customer Service Sales Representative to be part of our growing team! Our Agency prides themselves in providing top level customer service. This position will be responsible for assisting through administrative and customer support tasks. Customer...
-
Customer Service Representative
2 months ago
Torrance, United States Jessie Lord Bakery, LLC Full timeJob DescriptionJob DescriptionLocation: TorranceJob Summary: This position is responsible for maintaining positive relationships with customers’ representatives; ensuring customers’ requirements are met as set forth by the Company.Essential Job Functions: Maintains customer records by updating account information.Enters customer orders into the...
-
Customer Service Representative
7 days ago
Torrance, California, United States Walgreens Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
7 days ago
Torrance, California, United States Walgreens Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
2 days ago
Torrance, California, United States Caliber Collision Centers Full timeJob SummaryCaliber Collision Centers has an immediate opening for a Customer Service Representative to perform a variety of duties, including:Greeting and providing exceptional customer service to internal and external customersMonitoring work volume and recommending load level requests when necessaryCoordinating with Rental Car/Tow companies to provide...
-
Customer Service Representative
3 hours ago
Torrance, United States Danaher Corporation Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and International, Customer Service Representative, Customer Service, Representative, Processing, Intern,...
-
Customer Service Representative
2 weeks ago
Torrance, United States System One Full time $22Job DescriptionJob DescriptionCustomer Service/Inside Sales Support Rep opportunity for a busy children’s medical device manufacturerOVERVIEW AND RESPONSIBILITY:The Customer Service/Inside Sales Support Representative is the customer-facing support person via phones and email while also assisting the outside sales team. This role is vital in terms of order...
-
Customer Service Representative
2 days ago
Torrance, California, United States Jeff Lowe - State Farm Agent Full timeJob Description**About Us**Jeff Lowe - State Farm Agent is a dynamic insurance agency seeking a passionate individual to join our team. As a Customer Relations Representative, you will play a crucial role in building and maintaining strong relationships with our clients in California and Arizona.Key Responsibilities:Establish and maintain customer...
-
Customer Service Representative
2 days ago
Torrance, California, United States Teledyne FLIR LLC Full timeJob DescriptionTeledyne FLIR LLC is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our sales department, you will be responsible for providing exceptional customer service, processing customer orders, and resolving any issues that may arise.Key Responsibilities:Customer Service: Respond to...
-
Customer Service Representative
4 days ago
Torrance, California, United States Yusen Logistics Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Yusen Logistics. As a key member of our Import/Export Operations team, you will be responsible for providing exceptional customer service, managing shipments, and ensuring timely deliveries.Key ResponsibilitiesCustomer Service: Provide effective...
-
Customer Service Representative
13 hours ago
Torrance, California, United States Jeff Lowe - State Farm Agent Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and promoting our insurance products and services.Key...
-
Customer Service Representative
4 weeks ago
Torrance, United States JobsRUs.com Full timeTitle: Customer Service Representative (Logistics) Location: Torrance, CA Pay: $23-$27/HR (Pay scale is based on experience and education) Schedule: Monday-Friday 8am-5pm Benefits Available! Job Summary: This position is responsible for maintaining positive relationships with customers' representatives: ensuring customers' requirements are met as set forth...