Patient Service Team Coordinator
1 week ago
General Summary of Position
Job Summary:
As a Patient Service Team Coordinator at Medstar, you will be responsible for overseeing and coordinating all administrative matters relating to financial and personnel operations for a designated ambulatory practice department. The Team Coordinator will also oversee patient scheduling, registration, and managing patient overflow, daily functions of assigned administrative staff, management of office supplies, customer service and service recovery and workflow. Where applicable, may be responsible for assisting in supervising call center staff.
Primary Duties:
* Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
* Acts as a backup resource for administrative positions in the practice, offers assistance as needed to ensure medical practice operations run smoothly.
* Serves as proficient superuser of IDX including obtaining referrals, scanning financial documents into the patient's account, collecting co-pays as well as collecting for self-pay services.
* Ensures patient registration and appointment processes run smoothly and efficiently. Responsible for daily scheduling edits and for master scheduling. Responsible for oversight and coordination to ensure provider schedules are filled, correcting double booking, and identifying patients who are scheduled incorrectly.
* Responsible for the training, education and mentoring of PSC staff on medical office procedures including the use of IDX and Med Connect.
* Serves as a liaison between patients and staff.
Qualifications:
* Bachelor's degree in health care admin or related field preferred; One year of relevant education may be substituted for one year of required work experience.
* 3-4 years in a health care setting, including experience in an ambulatory care medical office environment with extensive use of computerized schedules and electronic records. Working knowledge of IDX/GE centricity business preferred.
* CPR Certification within 90 days required.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
* Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
* Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
* Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
* More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
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