Current jobs related to Laboratory Customer Service Specialist - Janesville - Mercy Health System
-
Retail Service and Assembly Specialist
2 weeks ago
Janesville, Wisconsin, United States Apollo Retail Specialist Full timeAre you someone who enjoys hands-on work and prefers not to be confined to a desk? If you thrive in independent roles and have a knack for assembling and maintaining displays, we have an exciting opportunity for you as a Retail Service and Assembly Specialist with Apollo Retail Specialist. This position involves traveling between various retail locations to...
-
Lab Customer Service Specialist
2 months ago
Janesville, United States Mercy Health System Full timeOverview: Performs clerical and lab support functions for the laboratory including reception, registration, report distribution and processing of client specimens. Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties and projects...
-
Lab Customer Service Specialist 1
4 weeks ago
Janesville, United States Mercy Health System Full timeOverview: Performs clerical and lab support functions for the laboratory including reception, registration, report distribution and processing of client specimens. Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties and projects...
-
Quality Assurance Laboratory Specialist
6 days ago
Janesville, Wisconsin, United States Jobot Full timeA prominent private label food producer is seeking a Quality Laboratory Specialist to enhance their workforce.About the Company: This leading private label food producer is committed to maintaining the highest quality standards in their products.Why Consider This Opportunity? The company provides a competitive compensation package along with benefits such as...
-
Quality Control Laboratory Specialist
6 days ago
Janesville, Wisconsin, United States Jobot Full timeQuality Laboratory Technician - Become a Key Player in Our Esteemed Food Manufacturing CompanyWe are in search of a meticulous and committed Quality Laboratory Technician to become an integral part of our vibrant team within the Manufacturing sector. The selected candidate will be pivotal in guaranteeing that our products adhere to the utmost quality...
-
Customer Service Barista
6 days ago
Janesville, Wisconsin, United States Bodacious Shops Full timePosition: Coffee SpecialistCompany: Bodacious ShopsJob Type: Part-timeOverview: Join our team and make a positive impact every day!At Bodacious Shops, we focus on crafting exceptional coffee and beverage creations while fostering connections with our customers and community. Our team is the core of our mission, and we believe in collaboration to celebrate...
-
Customer Experience Specialist
3 months ago
Janesville, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Phlebotomy Specialist
1 week ago
Janesville, Wisconsin, United States Mercyhealth Full timeJob SummaryMercyhealth is seeking a skilled Phlebotomy Specialist to join our team. As a Phlebotomy Specialist, you will be responsible for collecting blood samples from patients and processing them for laboratory testing.Key ResponsibilitiesCollect blood samples from patients using aseptic techniques and proper phlebotomy procedures.Label and process blood...
-
Customer Service Specialist
3 days ago
Janesville, Wisconsin, United States Farmandfleet Full time**Job Summary**We are seeking a highly motivated and customer-focused Sales Associate to join our team at Farmandfleet. As a Sales Associate, you will play a key role in providing an exceptional shopping experience for our customers.**Key Responsibilities:**Provide top-notch customer service, ensuring that customers have a positive and enjoyable shopping...
-
Clinical Laboratory Supervisor
2 weeks ago
Janesville, Wisconsin, United States Mercy Health System Full timePosition Overview:As a Clinical Laboratory Supervisor, you will oversee and coordinate the technical operations of laboratory personnel while also engaging in hands-on clinical laboratory responsibilities. Flexibility in scheduling is essential, as you may be required to work various shifts, including weekends and holidays, to ensure the continuous provision...
-
Customer Service Representative
18 hours ago
Janesville, Wisconsin, United States GEA Process Engineering Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Support Specialist at GEA Process Engineering. As a key member of our customer-facing team, you will be responsible for delivering top-notch service to our valued customers in a fast-paced industrial environment.Key ResponsibilitiesManage incoming customer...
-
Customer Service Representative
3 weeks ago
Janesville, United States SASid Insurance Development Full timeReady to make a difference? Join our team. Help others out. Bring your dog to work. Play foosball. SASid hires equally for culture fit , technical skills, and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility and being around other rockstar employees. An inbound...
-
Quality Assurance Laboratory Specialist
6 days ago
Janesville, Wisconsin, United States Jobot Full timePosition OverviewA prominent private label food manufacturer is seeking a dedicated Quality Laboratory Technician to enhance their quality assurance efforts.Compensation and BenefitsThis role offers a competitive hourly wage of $75 along with a comprehensive benefits package that includes:401(k) with company matchMedical, dental, and life insuranceFlexible...
-
Specialist, Customer Experience
3 weeks ago
Janesville, United States Lakeshore Recycling Systems, LLC Full time $18Job DescriptionJob DescriptionThe CompanyLRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS...
-
Quality Assurance Specialist
7 days ago
Janesville, Wisconsin, United States BJ CAAS Advisors Full timeJob OverviewPosition Title: Quality Assurance SpecialistCompany: BJ CAAS AdvisorsSalary Range: $55,000 - $70,000Employment Type: Full-Time (Direct-Hire)Position SummaryThe Quality Assurance Specialist is responsible for executing a variety of evaluations, analyses, and assessments to guarantee the precision of product quality through validated measurement...
-
Quality Assurance Laboratory Specialist
6 days ago
Janesville, Wisconsin, United States Jobot Full timePosition Overview:A prominent private label food producer is seeking a Quality Laboratory Technician to enhance their quality assurance team.Salary: $19.75 per hourAbout Us: We are a leading private brand food manufacturer committed to maintaining the highest quality standards in our products.Why Work With Us? We provide a competitive salary and...
-
Laboratory Quality Assurance Technician
6 days ago
Janesville, Wisconsin, United States Jobot Full timeQuality Laboratory Technician - Become a Key Player in Our Esteemed Food Manufacturing CompanyWe are seeking a meticulous and committed Quality Laboratory Technician to enhance our vibrant team within the Manufacturing sector. The successful candidate will be instrumental in guaranteeing that our products adhere to the utmost quality benchmarks prior to...
-
Customer Service Supervisor
3 days ago
Janesville, Wisconsin, United States Gainwell Technologies Full time**Job Summary**We are seeking a highly skilled Customer Service Supervisor to join our team at Gainwell Technologies. As a key member of our customer support team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.**Key Responsibilities**Assist less experienced service...
-
Quality Assurance Laboratory Technician
2 weeks ago
Janesville, Wisconsin, United States Jobot Full timeA prominent private brand food manufacturer is seeking a Quality Laboratory Technician to enhance their operations.About the Company:A distinguished private brand food manufacturer is looking to expand their workforce with a Quality Lab Technician.Benefits of Working Here:We provide a competitive salary and a comprehensive benefits package that includes a...
-
Customer Service Representative
1 day ago
Janesville, Wisconsin, United States First Mid-Illinois Bancshares Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid-Illinois Bancshares. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...
Laboratory Customer Service Specialist
2 months ago
Overview:
Performs customer service and lab support functions for the laboratory system including reception, registration, report distribution and processing of client specimens. Responsible for training and competency validation as directed by supervisor. Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties and projects as assigned.
Responsibilities:
Essential Duties and Responsibilities
- Proficient with Hospital Information System (HIS) and Laboratory Information System (LIS) to release orders or register patients as needed. Assess orders for special collection requirements and patient preparation. Documents appropriate diagnosis code when indicated. Resolve unusual or unclear test orders by contacting the physician, nurse or reference laboratory and documents actions taken. Research tests not orderable in the LIS for specimen requirements and appropriate billing information including price and CPT codes. Utilize Billing Information System, Registration System, and Reference Lab Information Systems to research requests and resolve requests. Refer all unresolved issues to the appropriate supervisor.
- Reviews reports of issues from clinic customers, hospital customers, outside clients, other departments, and proactively follows up to improve service and processes. Contacts customers on rotating basis to see what laboratory can do to serve them better. Provide feedback to laboratory leadership.
- Accept specimens from a variety of internal and external customers; accurately identify patients, samples and orders using two patient identifiers. Sort samples; resolve specimen identification or requisition issues. Assure appropriate processing of samples including assuring patients are registered appropriately as dictated by insurance according to regulatory requirements and tests are ordered appropriately.
- Accession collected specimens using LIS, centrifuge and aliquot specimens as needed and deliver to the appropriate section in the laboratory. Appropriately notify testing personnel of stat requests. Utilize LIS to appropriately receive specimens; package and track specimens for transportation to reference laboratories. Possess in depth knowledge of insurance processes specific to reference laboratories to assure billing is done in accordance with government regulations. Possess in depth knowledge of processing and packaging of samples to reference laboratories.
- Perform result entry in the LIS; perform patient registration, payment collection, data entry of demographic information, process insurance information and other procedures as necessary to support efficient sample processing. Review all documentation of significant exposures for accuracy to assure prompt processing and appropriate follow up. Answer and screen telephone calls in a professional and helpful manner. Research and provide results to caregivers as requested. Assure inventory and maintenance of supplies are kept at an appropriate level. Call critical results to the appropriate licensed caregiver and chart reports as needed. Review order monitors and investigate the collection summary report using the established guidelines. Follow up with appropriate sites to assure all orders are completed in a timely manner.
- Conduct orientation and training of new partners; coach in customer service excellence on an ongoing basis; provide guidance and direction to Client Service Representatives as needed to assure processes run smoothly; assure competence of new partners prior to release of partner from training program; provide input to improve efficiency and quality of training program; provide input for performance evaluations for partners to the Customer Service Supervisor. Demonstrate exemplary customer service skills; Use these skills to serve as a resource to the laboratory team. Possess knowledge of Phlebotomy partner functions to provide support to that team as needed.
- Demonstrate leadership qualities that include directing the flow of work, sound and accurate judgment in problem resolution, and the ability to provide constructive criticism that results in improved workflow. Serve as the Supervisor in the absence of the Supervisor to include scheduling, ordering supplies and problem resolution for issues that cannot wait until the Supervisor returns.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
High school diploma or equivalent. At least three years clerical or healthcare experience required.
Certification and Licensure
N/A
Skills and Abilities
N/A
Special Physical Demands
The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; and reach with hands and arms. Specific vision abilities required by this job include close vision. This job requires the employee to occasionally exert up to 30 pounds of force.
Level of Supervision
Must be able to work independently with minimal supervision.
Supervises
This job has no supervisory responsibilities.