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Community Manager

3 months ago

Hopkins, United States Trilogy Real Estate Group Full time

JOB SUMMARY The Community Manager is responsible for the overall performance of the community. They are involved in all aspects of property operations including human resources, budgets and financials, leasing and maintenance and activities, resident services and accounts payable and receivable, and expenses. They are responsible for the development and execution of site operational plans by the community’s financial objectives. The Community Manager is responsible for hiring and training all onsite positions and working closely with their team and Regional Property Manager to support the community goals, achieve the highest Net Operating Income possible, and promote resident satisfaction. The Community Manager will control cost, maximize revenue, increase resident retention, develop relationships with vendors and contractors, and implement a competitive marketing strategy, as well as ensure the implementation and execution of all corporate policies and procedures.

KEY RESPONSIBILITIES

Develop the annual operating budget and marketing plans.

Review financial statements, community activity reports, and other performance data to measure productivity, and goal achievement and to determine areas needing improvement.

Ensure all required daily, weekly, monthly, and quarterly reports are completed accurately and promptly.

Recruit, supervise, train, mentor, and develop all onsite staffing, taking corrective action in coordination with Human Resources and Regional Property Manager when needed.

Identify deficiencies and implement corrective action plans.

Maintain thorough product and market knowledge on all properties through site visits and market research.

Review, maintain, and audit all site files for accuracy, completion, and compliance.

Review all community purchasing with complete adherence to budget.

Oversee and/or complete all activities related to occupancy, collections, delinquency, exposure, Accounts Payable/Receivable, and online reputation management.

Handle resident issues and manage the community’s overall online reputation.

Manage the company’s turn policy and ensure apartments are made rent-ready promptly.

Assist with all capital projects in coordination with the Regional Property Manager.

JOB REQUIREMENTS *** Licensed Realtors or Brokers: It is against company policy to practice while employed by Trilogy. Active licenses must be placed on hold and not used if employed by Trilogy. ***

Minimum of 5 years of experience as a Community Manager or similar.

Must have a valid Driver’s License (a copy of the valid license will be required for the personnel file).

CPM or CAM is preferred.

YARDI or other property management software experience is preferred.

Must have a thorough understanding of budgets and financials.

Demonstrated ability to manage multiple and complex operational matters daily.

Ability to train, develop, lead, and mentor.

Superior written and verbal communication skills.

Demonstrated leadership and strategic thinking skills.

Extremely computer literate with a knack for technology.

Must assist and/or work during onsite events as needed.

Results-oriented with the ability to balance all business considerations.

Some travel is required.

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