Member Service Representative

2 weeks ago

Cherry Hill, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 2100 Route 38, Cherry Hill, NJ 08002

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Customer Service Representative

    3 months ago

    Cherry Hill, United States A Bell Pest Services Full time

    Job DescriptionJob DescriptionOur Customer Service Representatives (CSR) are the link between our customers and our service techniciansAs a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with the fieldProvide exceptional support by ensuring clients have a great...

  • Customer Service Representative

    4 days ago

    Cherry Hill, New Jersey, United States American Heritage Credit Union Full time

    Job SummaryAmerican Heritage Credit Union is seeking a highly skilled Customer Service Representative to join our team at our Cherry Hill branch. As a key member of our team, you will be responsible for providing exceptional service to our members, clients, and associates, enhancing their overall experience.Key Responsibilities:Process account-related...

  • Financial Services Representative

    2 days ago

    Cherry Hill, New Jersey, United States Cascade Innovations Full time

    About the RoleWe are seeking a highly skilled and motivated Financial Services Representative to join our team at Cascade Innovations. As a key member of our sales team, you will be responsible for providing exceptional customer support and guidance to our clients regarding our financial products and services.Key ResponsibilitiesProvide expert advice and...

  • Senior Client Service Representative

    4 days ago

    Cherry Hill, New Jersey, United States World Insurance Associates LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Client Service Representative to join our team at World Insurance Associates LLC. As a Client Service Representative, you will play a critical role in delivering exceptional service to our clients and their employees, ensuring that they receive the best possible benefits coverage and support.Key...

  • Customer Service Representative

    6 days ago

    Cherry Hill, New Jersey, United States Installed Building Products Full time

    **Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Installed Building Products. As a key member of our customer service team, you will play a vital role in ensuring our customers receive exceptional service and support.**Key Responsibilities:**Customer Communication: Respond to customer...

  • Customer Service Representative

    4 days ago

    Cherry Hill, New Jersey, United States Myrepublicbank Full time

    **Job Summary**Myrepublicbank is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for delivering exceptional customer service and providing support to our customers.**Key Responsibilities**• Deliver fantastic customer service and resolve customer...

  • Customer Service Representative

    9 hours ago

    Cherry Hill, New Jersey, United States HomeServices Insurance Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at HomeServices Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Support: Provide day-to-day service...

  • Patient Services Representative

    4 days ago

    Cherry Hill, New Jersey, United States Cooper University Health Care Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and guests.Key ResponsibilitiesGreets patients and guests utilizing AIDET...

  • Patient Services Representative

    4 days ago

    Cherry Hill, New Jersey, United States Cooper University Health Care Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support in a fast-paced environment.Key ResponsibilitiesGreets patients and guests utilizing AIDET...

  • Patient Services Representative

    6 days ago

    Cherry Hill, New Jersey, United States Cooper University Health Care Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support, ensuring a seamless and efficient experience for our patients.Key ResponsibilitiesGreets...

  • Customer Service Representative

    2 days ago

    Cherry Hill, New Jersey, United States Rollins Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Rollins, a leading provider of pest management services. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.Key...

  • Sales and Service Representative

    2 weeks ago

    Cherry Hill, New Jersey, United States SI Busineess Solutions Full time

    About Us: SI Business Solutions is a leading firm recognized for its impactful contributions to the telecommunications sector. We pride ourselves on our innovative sales methodologies and our ability to consistently surpass sales expectations. Our goal is to support our clients in acquiring new customers, broadening their market presence, and maintaining...

  • Client Support Representative

    1 month ago

    Cherry Hill, United States RPI Philadelphia Full time

    Job DescriptionJob DescriptionRocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us...

  • Patient Services Representative PRN

    3 days ago

    Cherry Hill, New Jersey, United States Cooper University Health Care Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Representative PRN to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and guests.Key ResponsibilitiesGreets patients and guests utilizing...

  • Patient Services Representative

    2 weeks ago

    Cherry Hill, United States Cooper University Health Care Full time

    This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line c Patient Services, Representative, Patient, Customer Service, Healthcare

  • Member Service Representative

    4 weeks ago

    Richmond Hill, United States GeoVista Federal Credit Union Full time $11 - $15

    Job DescriptionJob DescriptionGeoVista Federal Credit Union has an immediate opening for a member service representative at our Pooler location.The main focus of this position is to provide excellent service to our members while performing transactions on the teller line.Primary Duties and Responsibilities:Receives and processes financial transactions...

  • Patient Service Representative

    2 weeks ago

    Cherry Hill, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Laborer - Customer Service Representative

    2 days ago

    Cherry Hill, New Jersey, United States College Hunks Hauling Junk & Moving Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Laborer - Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, educating clients about our services, and ensuring 110% satisfaction.Key ResponsibilitiesCustomer Service: Provide...

  • Member Services Coordinator

    1 week ago

    Cherry Hill, New Jersey, United States Jewish Community Center Full time

    Job OverviewThe Member Services Coordinator is responsible for overseeing the daily functions of the Jewish Community Center's amenities, ensuring optimal operation for our valued members. This role involves welcoming members at the Fitness and Wellness area and assisting with any inquiries or services they may require.Availability is essential, including...

  • Senior Client Service Representative

    1 month ago

    Cherry Hill, United States World Insurance Associates LLC Full time

    World Insurance is one of the fastest-growing insurance brokerage firms in the United States offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World now has over 2,200 employees in over 260 offices across North America. With a billion dollar investment and significant growth plans in...