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Loan Servicing Sr Specialist
1 month ago
Description
As the Loan Servicing Senior Operations Specialist with the Digital Delivery Team, you will be responsible for reviewing critical Home Equity Line of Credit account documents for completeness and accuracy, preparing mortgage documents for shipment to title vendor(s), reconciliation of recorded documents back to the bank, and ensuring all documents have been imaged and archived according to the banks retention policy. Although you will work within established procedures, you will be expected to identify improvement opportunities within these processes. You will work with a moderate degree of supervision. Your goal is to process these requests timely, accurately, and completely to ensure a positive customer experience. You may need to collaborate with colleagues and other teams to achieve these objectives.
Primary responsibilities include
Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment with a strong attention to detail.
Utilizes methods, procedures and knowledge of the business unit's product(s) and application(s).
Research routine customer or bank inquiries as appropriate.
Determines the source of problems and works to resolve them accurately and within service level agreements.
Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.
May need to work independently on special projects often interacting with all levels of management, serving as a resource for the business unit.
Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.
Proven experience working collaboratively in a team environment with the ability to problem solve.
The position may include reporting responsibilities and may assume department administrative duties as needed.
Qualifications, Education, Certifications and/or Other Professional Credentials
5+ years Operations experience
Positive attitude and high energy level
Strong customer service skills
Strong written and verbal communication skills
Ability to problem solve, attention to detail and ability to multi-task
Understanding, desire and ability to support and execute on continuous improvement
Strong understanding of department procedures, best practices
Product knowledge (loans and/or deposit products)
Proficiency in MS Office
Hours & Work Schedule
+ Hours per Week: 40
+ Work Schedule: Monday through Friday 8-4:30
Position is fully onsite in Johnston, RI with possibility of very limited travel to Riverside if needed.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
08/09/2024
