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Customer Service Advocate

1 month ago

Jessup, United States Peoplelink Staffing Solutions Full time

Job DescriptionJob DescriptionPeoplelink Staffing has partnered with a global leader in sustainable paper and packaging solutions. With over 40 years of success in the packaging services and distribution industry, our customer has mastered both science and the art of delivering complete packaging solutions. We are currently hiring a Customer Service Associate to support their Jessup, MD location.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
The Customer Service Associate will be responsible for receiving and processing material orders directly from customers via telephone, mail, fax, etc. in a timely and accurate manner. Requires data entry into company designed computer system and communication with internal resources regarding needs of client.
Customer Service Associate Job Summary:
• 1st shift
• Monday – Friday 8am-4:30pm
• $25.00/hr to start
• Temp to HIRE
Customer Service Associate Duties:
• Receive order date from sales representative
• Receive and enter order data into computer system
• Inform customers of unit prices, shipping date, anticipated delays, and and additional information needed by customer
• Print shipment documents for processing by warehouse
• Receive and resolve customer complaints
• Track returned merchandise reason codes and adjust to improve service quality
• Consult with production, warehouse, and drivers to expedite or trace missing or delayed shipments
• Compile quality measures and prepare various reports
• Closely follow all established policies, guidelines, and pricing for customer accounts and service
Customer Service Associate Qualifications:
• Minimum 2 years customer service experience in an office environment
• Highly effective analytical skills, ability to quicky identify and understand problems and select appropriate resolutions
• Interpersonal, verbal, and written communication skills
• Fluency in English is required, verbal and written
• Excellent speed and accuracy in data entry skills
• Ability to create and edit documents in Microsoft Office: Word and Excel
• Available to work the last day of each month to process closing of month end (could fall on a weekend)
Why Peoplelink Staffing?
• Medical, Dental, Vision & Life insurance available
• Direct Deposit Programs
• Referral Bonus Program
• Weekly Pay
Peoplelink, LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Peoplelink LLC’s dedication to the safety, health & well-being of our associates, clients, and communities remains our #1 priority. Peoplelink, LLC is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
#ZIP#CD927

Company DescriptionPeoplelink Staffing Solutions, a leader in the staffing industry for the past 35 years, continues our vision of ‘linking’ communities through employment. Peoplelink’s dedication to the safety, health & well-being of our associates, clients and communities remains a #1 priority.Company DescriptionPeoplelink Staffing Solutions, a leader in the staffing industry for the past 35 years, continues our vision of ‘linking’ communities through employment. Peoplelink’s dedication to the safety, health & well-being of our associates, clients and communities remains a #1 priority.