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Customer Service Advocate
3 months ago
The Customer Service Associate will be responsible for receiving and processing material orders directly from customers via telephone, mail, fax, etc. in a timely and accurate manner. Requires data entry into company designed computer system and communication with internal resources regarding needs of client.
Customer Service Associate Job Summary:
• 1st shift
• Monday – Friday 8am-4:30pm
• $25.00/hr to start
• Temp to HIRE
Customer Service Associate Duties:
• Receive order date from sales representative
• Receive and enter order data into computer system
• Inform customers of unit prices, shipping date, anticipated delays, and and additional information needed by customer
• Print shipment documents for processing by warehouse
• Receive and resolve customer complaints
• Track returned merchandise reason codes and adjust to improve service quality
• Consult with production, warehouse, and drivers to expedite or trace missing or delayed shipments
• Compile quality measures and prepare various reports
• Closely follow all established policies, guidelines, and pricing for customer accounts and service
Customer Service Associate Qualifications:
• Minimum 2 years customer service experience in an office environment
• Highly effective analytical skills, ability to quicky identify and understand problems and select appropriate resolutions
• Interpersonal, verbal, and written communication skills
• Fluency in English is required, verbal and written
• Excellent speed and accuracy in data entry skills
• Ability to create and edit documents in Microsoft Office: Word and Excel
• Available to work the last day of each month to process closing of month end (could fall on a weekend)
Why Peoplelink Staffing?
• Medical, Dental, Vision & Life insurance available
• Direct Deposit Programs
• Referral Bonus Program
• Weekly Pay
Peoplelink, LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Peoplelink LLC’s dedication to the safety, health & well-being of our associates, clients, and communities remains our #1 priority. Peoplelink, LLC is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
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