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Sr. Patient Relations Manager

3 months ago

Dallas, United States Research Council Full time

The purpose of the Sr Patient Relations Manager (Sr PRM) at Oak Street Health is to build, lead and motivate astrong Patient Relations Manager team in order to achieve success in patient growth and retention metrics. The Senior Patient Relations Manager role is an exciting advancement opportunity for those who have demonstrated mastery of the Patient Relations Manager role. ASr PRM supports aregion of avariety ofclinics and is the expert on Medicare to others in the region. Success requires high levels of flexibility, energy, customer service and problem solving. Core Responsibilities

Being aâblack-belt’ level expert on the ins and outs of Medicare, insurance, and benefits; and supporting our staff so that they can support patients Showcasing flexibility and supporting and filling in for team members when needed Providing training to PRMs on how to deal with service recovery and navigate complex patient interactions Ensuring that all PRMs in the region understand and execute core PRM duties, suchas: Meeting growth and retention targets The

‘ Welcome Visit’ and orientation process for new Oak Street Health patients Assisting patients with Medicare / Medicaid / Managed Care questions andtopic Serving as clinic expert on insurance topics Assist patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health Delivering an outstanding patient experience at everyturn Assist patients with finding appropriate resources for applying patients for public benefits, such as Public Aid, and Extra Help for prescription drugs Support Regional Vice President in growing and improving the operations of the region; including communicating pacing on important metrics Other duties as assigned What we’re looking for

We’re looking for motivated, experienced Sr. Patient Relations Managers with: Required Qualifications

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc. Strongly Preferred Qualifications

Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)as required by center’s demographics 3years of Manager/team leader experience Preferred Qualifications

2years experience and ademonstrated track record of high performance in the Patient Relations Manager role, or an analogous role A problem-solving orientation and aflexible and positive attitude Experience with and asupportive attitude toward our patient population of older adults Experience helping patients navigate the health care system, especially related to Medicare and Managed Care Proficient PC skills; CRM experience preferred Bachelor degree or experience Someone who embodies being

‘ Oaky’ What Does Being

“ Oaky” LookLike?

Assuming good intentions Creating an unmatched patient experience Driving clinical excellence Taking ownership and delivering results Being relentlessly determined Why Oak Street Health?

Oak Street Health is on amission to

“ Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody

“ Oaky” values and passion for our mission. Mission-focused career impacting change and measurably improving health outcomes for medicare patients Paid vacation, sick time, and investment/retirement 401K match options Health insurance, vision, and dental benefits Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers toapply.

Thank you for considering acareer at Oak Street Health. Please take aminute to fill out the following form. After you have completed your application an email will be sent to you with information about how to check the status of your application. First Name * Last Name * Preferred Name Phone Number * Email Address * Address line 1 * Address line 2 City * State * Salary Requirements *

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