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Customer Service Representative
3 months ago
Job Title, Keywords, Military Job Title or Code
Customer Service Representative | Crash Champions Careers
Job Information
Customer Service Representative
Herndon ,
Virginia
Apply Now
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.
Responsibilities
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Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
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Clean workspace, this is the first point of contact our customers have with our facility.
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Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
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Provide clerical and administrative support to the General Managers and Service Advisors.
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Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
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Perform other related duties as assigned
Qualifications
Interpersonal and customer service skills.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
The Difference is Trust. That sentiment has served as the cornerstone of the Crash Champions’ DNA since its inception by founder and present-day CEO, Matt Ebert as a single Chicago-area repair center in 1999.
Today, Crash Champions, driven by a fiercely independent and customer-first focus, serves customers at more than 600 locations in 36 states across the U.S. Crash Champions remains the only founder-led national collision repair network, and is continually recognized for operational excellence, customer satisfaction, and a teammate-oriented culture.
Our Programs and Benefits
Learn more about our program offerings and our comprehensive benefits so you and your family can be at your healthiest and best.
Crash Champions is an equal-opportunity employer, providing opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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