Customer Service Associate

2 months ago

Durham, United States MasterBrand Cabinets Full time
Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together

Job Description

The Customer Service Associate position plays a key role in servicing our customers within our Builder channel by resolving customer needs and coordinating service requests. Assigned to a specific customer, they will respond to questions and requests primarily via email and ensure timely response. The position will work onsite, Monday-Friday, 7 am EST to 4 pm EST.

Responsibilities
  • Answer customer calls.
  • Respond to all customer communication within 2 business hours of receipt.
  • Diagnose and prescribe solutions to resolve customer concerns.
  • Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
  • Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.
  • Enter customer orders and quotes using our designated systems.
  • Problem solution incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
  • Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
  • Confirm and stage parts for technicians.
  • Communicate scheduled completion dates with Customers for scheduled service appointments.
  • Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
  • Other duties, incidental or regular, may be assigned at management's discretion.
Qualifications
  • High school diploma/GED is minimally required.
  • Higher education and/or business school certifications are preferred.
  • Must be experienced with computers and Microsoft Office programs.
  • At least 3 years of customer service experience.
  • Experience with multi-tasking and prioritizing in a fast-paced team environment.


Additional Information

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

*Actual pay will vary based on qualifications and other factors

  • Customer Service Associate

    2 months ago

    Durham, United States Fortune Brands & Security, Inc. Full time

    **Customer Service Associate** * 2310 Presidential Dr, Durham, NC 27703, USA * Full-time * Department: Customer Service **Job Description** The Customer Service Associate position plays a key role in servicing our customers. The position is responsible for resolving customer needs by ensuring that the task and order requirements are detailed properly and...

  • Customer Service Associate

    3 weeks ago

    Durham, United States Zips Car Wash Full time $12

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 1031 Martin Luther King Jr Pkwy, Durham, NC, is the perfect position for you! You will bring joy to...

  • Customer Service Associate

    1 month ago

    Durham, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 1031 Martin Luther King Jr Pkwy, Durham, NC, is the perfect position for you! You will bring joy to people’s...

  • Customer Service Associate

    1 month ago

    Durham, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 1031 Martin Luther King Jr Pkwy, Durham, NC, is the perfect position for you! You will bring joy to...

  • Customer Service Associate

    3 weeks ago

    Durham, United States Zips Car Wash Full time $12

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 1031 Martin Luther King Jr Pkwy, Durham, NC, is the perfect position for you! You will bring joy to people’s...

  • Customer Service Associate

    3 weeks ago

    Durham, United States Marken Full time

    Title Customer Service Associate Job Purpose To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. Main Duties And Responsibilities To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed...

  • Customer Service Associate

    4 months ago

    Durham, United States Marken Full time

    DescriptionTitle: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...

  • Customer Service Associate

    5 days ago

    Durham, North Carolina, United States Mark Jacobson Toyota Full time

    **About Us**At Mark Jacobson Toyota, we strive to provide an exceptional experience for our customers by investing in the success of our associates. We believe in recognizing and rewarding outstanding performance with competitive compensation programs, a comprehensive benefits package, and a healthy work-life balance.**What We Offer**A 5-day workweek, with...

  • Sales Associate

    5 days ago

    Durham, North Carolina, United States Dollar general Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Dollar General. As a Sales Associate, you will be the primary point of contact for customers, providing exceptional service and ensuring a positive shopping experience.Key ResponsibilitiesAssist customers with purchases and respond to their inquiries in a...

  • Customer Service and Loss Prevention Associate

    2 weeks ago

    Durham, North Carolina, United States T.J. Maxx Full time

    Join Our Team as a Customer Service and Loss Prevention AssociateAt T.J. Maxx, we are committed to providing an exceptional shopping experience while ensuring the safety and security of our store environment. As a Customer Service and Loss Prevention Associate, you will play a vital role in achieving this mission.Your Responsibilities:Deliver friendly and...

  • Customer Service Associate

    5 days ago

    Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team at Hendrick Collision Center. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries in a professional and courteous...

  • Customer Service Associate

    5 days ago

    Durham, North Carolina, United States Quality Talent Group Full time

    Job SummaryWe are seeking a highly skilled and bilingual Teller to join our team at Quality Talent Group. As a Teller, you will be responsible for providing exceptional customer service and financial solutions to our clients.Key ResponsibilitiesProcess customer transactions and provide financial solutions to meet their needsSupport customer engagement and...

  • Customer Service Associate

    1 week ago

    Durham, North Carolina, United States Zonya Autmon - State Farm Agent Full time

    Job OverviewPosition Summary:Are you seeking a part-time opportunity that offers rewarding work and competitive pay? Explore a role within Zonya Autmon - State Farm Agent's office.Key Responsibilities:Deliver prompt, precise, and courteous customer service. This includes addressing inquiries about insurance options, eligibility, coverage details, policy...

  • Customer Service Associate

    2 weeks ago

    Durham, North Carolina, United States Zonya Autmon - State Farm Agent Full time

    Job OverviewPosition SummaryAre you seeking a part-time opportunity that offers fulfilling work and competitive pay? Explore a role within a State Farm Agent's office.Key ResponsibilitiesDeliver prompt, precise, and courteous customer service. This includes addressing inquiries about insurance options, eligibility, coverage details, policy modifications,...

  • Retail Sales Associate

    3 days ago

    Durham, North Carolina, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate & Customer Service Representative to join our team at Wal-Mart Stores, Inc. As a key member of our front-end services team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key...

  • Customer Service Associate

    5 days ago

    Durham, North Carolina, United States AATCC Full time

    Job DescriptionJob SummaryAATCC is seeking a highly organized and detail-oriented Sales Order Coordinator to join our team at the Technical Center. As a Sales Order Coordinator, you will be responsible for managing customer orders, processing and preparing shipments, and providing exceptional customer service.Key ResponsibilitiesProcess customer purchase...

  • Retail Sales Associate

    2 days ago

    Durham, North Carolina, United States Ollie's Bargain Outlet, Inc. Full time

    About the RoleOllie's Bargain Outlet, Inc. is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales and inventory management.Key...

  • Retail Loss Prevnetion Customer Service Associate

    1 month ago

    Durham, United States TJX Companies Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that m Customer Service, Associate, Retail, Service, Customer, Management

  • Customer Service Associate

    1 week ago

    Durham, North Carolina, United States Zonya Autmon - State Farm Agent Full time

    Job OverviewPosition Summary:We are seeking a part-time professional to join our office, offering a rewarding role with competitive pay.Key Responsibilities:Deliver timely, precise, and courteous customer support. This includes addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing...

  • Sales & Customer Service Associate

    3 months ago

    Durham, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Durham Erwin Mill franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness...