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Parts Coordinator
2 months ago
1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Parts Coordinator with experience in heavy equipment parts. This is a direct hire position with great benefits offered. As a Parts Coordinator, you will be responsible for providing excellent customer service and support for our parts department.
Responsibility
Maintains adequate parts inventory for machines in the area of responsibility. Reorders as necessary.
Maintains a research cross-reference file to identify parts correctly. Obtains prices on special parts and assemblies from the Research Analyst at the headquarters office.
Furnishes customers with recommended parts inventory.
Trains customers in the use of parts catalogs and PSO cards.
Keeps a record of all parts assigned to field service mechanics and returns all unused parts for a specific job to inventory.
Expedites daily parts shipments. Expedites delivery on emergency or back-order items to accommodate the customer.
Maintains the listed telephone contact number in the local telephone directory to enable customer contact after normal working hours.
Handles warranty claims and follows through to completion.
Assists the supervisor in proper storage and disposal of EPA controlled waste.
Supervises the service center in the absence of the Service Center Manager.
Requirements
Prior customer service experience, preferably in a parts or technical support role.
Strong communication and interpersonal skills.
Attention to detail and the ability to work in a fast-paced environment.
Proficiency in Microsoft Office and experience with CRM software.
Ability to multitask and prioritize effectively.
Knowledge of parts and inventory management is preferred.
High school diploma or equivalent required, additional technical certifications or education are a plus.
Benefits
Medical, Dental, Vision, 401K.
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