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Customer Service Representative
2 months ago
We’re thrilled that you are interested in joining us here at the Amynta Group
The digital revolution is changing everything, transforming how we work and play. Are you reacting to the disruption each day or are you leading the way as a digital disrupter? We at Builders & Tradesman Insurance Services, Inc. (BTIS) are driving these exciting changes and re-inventing how commercial insurance works. Join us and become an integral part of this exciting journey.
We are a nationwide wholesale insurance company based in Rocklin, California and are looking for a Business Development Associate who will be responsible for helping develop business by educating customers on products, by uncovering customer’s needs and providing product solutions.
This position can be remote in California.
BTIS is an Amynta Group company.
The CUSTOMER SERVICE REPRESENTATIVE I is responsible for providing exceptional customer service to our network of agents. Responsibilities include but are not limited to: answering heavy call volume on phone queue, providing standard information, completing forms within guidelines and meeting or exceeding department metrics for call handling and quality.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion.
Assists consumers by providing highest level of customer service; remains professional and polite at all times.
Attends to clients’ needs by producing binders, certificates, policies, endorsements, and other related items.
Label workflows for effective documentation management.
Serves as a mentor to new hires or other staff, which may include providing direction and training.
Performs other duties as assigned.
BASIC
AND PREFERRED
QUALIFICATIONS (EDUCATION AND EXPERIENCE)
1-year minimum customer service experience in a call center environment is preferred.
Office or customer service experience is preferred.
High school graduate or equivalent education is required.
Post-secondary education is preferred.
A positive attitude and a high level of integrity is required.
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
Professional telephone etiquette.
Ability to read and interpret information.
Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs.
Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others.
Ability to operate dual screens and multitask; detail-oriented; follows instructions.
Knowledge and understanding of department metrics for call handling and quality.
Willingness to learn; flexibility to adapt to changes.
Maintain professional appearance and provide positive company image.
PAY RANGE
$19 -$23 and will depend on several factors including geographical location, relevant experience, skills and knowledge pertaining to this role and industry.
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
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