Customer Service Representative

1 month ago


Los Angeles, United States Inkspirenize Full time

Position Title:

Customer Service Representative

Location:

Los Angeles, CA

Department:

Customer Service

Reports To:

Customer Service Manager

Employment Type:

Full-Time

Position Summary: The Customer Service Representative is responsible for providing outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

Customer Support:

Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.

Issue Resolution:

Identify, investigate, and resolve customer issues, ensuring a positive experience and satisfaction.

Documentation:

Accurately document customer interactions and transactions, including details of inquiries, complaints, and actions taken.

Feedback Handling:

Gather and relay customer feedback to relevant departments for continuous improvement.

Policy Adherence:

Ensure compliance with company policies, procedures, and standards while interacting with customers.

Team Collaboration:

Work closely with other team members to achieve departmental and company goals.

Qualifications:

High school diploma or equivalent; college degree preferred.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask and manage time effectively.

Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Patience, empathy, and a positive attitude.

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