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Customer Service Associate

2 months ago

Stamford, United States Envipco Full time
Position Overview:
We're looking for a Customer Relations Specialist to enhance our customer experience. You'll engage with our customers daily, document concerns, and work closely with Sales, Service, and Dispatch to resolve any issues. Reporting to the Director of Customer Relations, you'll implement best practices to optimize customer satisfaction.

Key Responsibilities:
  • Address and resolve customer complaints professionally.
  • Collaborate with the sales team to improve customer service methods.
  • Review and manage customer accounts.
  • Conduct formal site surveys and document findings.
  • Follow up with customers post-resolution to ensure satisfaction.
  • Escalate inquiries to relevant departments when necessary.
  • Stay informed on company products, services, and processes.
  • Recommend process improvements based on customer feedback.
  • Bachelor's degree in Business Management or relevant job experience.
  • 2-5 years of customer experience.
  • Strong analytical, communication, and interpersonal skills.
  • Detail-oriented and able to work both independently and in a team.
  • Fluent in Spanish A PLUS.