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Customer Service Representative

2 months ago

Greensburg, United States TEKsystems Full time

*Description:*

Will be assisting customers with anything related to the foundations of banking. CSR will be handling 40-50 calls/day.

- Anything checking account, savings account, and online access related.

- Checking balances

- Assisting with overdraft fees

Will be responsible for knowing and understanding call policies and procedures.

Will assist in performing customer account transactions.

Candidates will be expected to aim for first contact resolution.

*Additional Skills & Qualifications:*

- 1+ year(s) of customer service related experience (retail, restaurant, office)

- Strong job tenure - will not look at job hoppers (only a few months in each job)

- Self-accountable

- Ownership in their own personal and professional development

Disqualifiers: fast food

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.