Customer Service Associate

3 weeks ago


Greensburg, United States Medcare Equipment Full time

Responsibilities:• Enter and process all orders accurately, according to the department specifications. Obtain all qualifying documentation specific to the orders being processed.• Answer phones according to MedCare Equipment Companies, phone scripting. Speak clearly and provide excellent customer service. Document and distribute information obtained from patient appropriately.• The customer service associate will communicate effectively with referral sources daily, in order to meet the needs of their patients.• The customer service associate will be able to communicate the estimated associated costs to the patient after verification of the patient's insurance.• Understand and practice the rules regarding patient confidentiality, HIPPA and compliance, and safety. Adhere to all state and federally mandated standards regarding confidentiality and patient rights.• Perform other duties as required.RequirementsQualifications:• One year experience in the Healthcare field, preferably in home care or durable medical equipment.• Must possess strong communication skills.• Must be organized and detail oriented.• Basic Math and Keyboard Proficiency. Functional skills on a PC.• HS Diploma or GED



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