Technical Support Engineer_Lead

2 weeks ago

Greensboro, United States Diverse Lynx Full time
Technical Support Engineer_Lead
Greensboro, NC (Onsite

(position typically requires 8 years or more relevant experience)Technical Support Engineer work focuses on provide specialized technical assistance to dealers and Volvo Group stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools. May provide onsite training for customer support personnel.. Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 8 years or more relevant experience).

Provide technical support and technical problem solving on issues reported by the market. Visit markets and customers to support when there are reported technical problems. Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness. Utilize data acquisition and analysis tools.
Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues. Expert level knowledge necessary in the design and development of Class8 Volvo and Mack truck powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of Volvo and Mack truck troubleshooting & repair and NA workshop service practices.

Responsibilities typically include: Managing large (end to end) technical problem solving with limited oversight from manager. Problems faced are difficult and often complex.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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