Deskside Support Technician

3 weeks ago

Greensboro, United States Sharp Decisions Full time

Title : Deskside Support Technician

Location : Greensboro NC 27409 United States (Need local )

Pay :$25/hr. on W2 Only


Qualifications

Job Description:

Position Overview: The Deskside Support Technician plays a crucial role in ensuring the smooth operation of an organization's IT infrastructure by providing technical assistance and support to end-users at their physical workstations. This role involves addressing a wide range of technical issues, troubleshooting hardware and software problems, and assisting users with technology-related queries to maintain productivity and minimize downtime.

Responsibilities:

  1. Technical Support:
  2. Provide hands-on technical assistance to end-users for hardware, software, and network-related issues.
  3. Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices.
  4. Install, configure, and maintain operating systems, applications, and software updates.
  5. Hardware Maintenance:
  6. Set up and deploy new computers, laptops, and other hardware devices.
  7. Perform hardware repairs and upgrades, including memory, hard drives, and other components.
  8. Collaborate with procurement to order replacement parts and equipment as needed.
  9. Software Support:
  10. Assist users in installing, configuring, and updating software applications.
  11. Troubleshoot software errors, compatibility issues, and system crashes.
  12. Provide guidance on software usage and best practices.
  13. Audio Video Support:
  14. Provide basic AV and conference room setup service, troubleshooting and meeting support during business hours and as requested
  15. Conduct quarterly room checks of conference rooms. Escalate issues accordingly.
  16. Remote Support:
  17. Utilize remote access tools to provide technical support to users who are off-site or working remotely.
  18. Resolve software-related problems and assist with remote setup and configuration.
  19. Problem Resolution and Escalation:
  20. Log all technical issues and resolutions accurately in the ticketing system.
  21. Escalate complex issues to senior IT staff or specialized teams as needed.
  22. Follow up with users to verify successful resolution and gather feedback.
  23. Hardware Inventory and Asset Management:
  24. Maintain accurate records of hardware and software inventory.
  25. Track the allocation, movement, and disposal of IT assets.


Working Conditions:

100% on site. This role may involve working during regular business hours and occasionally providing after-hours support in case of emergencies or critical issues.

Position Success Criteria (Desired) - 'WANTS Qualifications:

  • High school diploma or equivalent; technical certifications or a degree in IT-related fields are a plus.
  • Proven experience in providing deskside support, technical assistance, and troubleshooting.
  • Proficiency in operating systems (Windows, and productivity software like Microsoft Office 365).
  • Familiarity with networking concepts, hardware components, and peripheral devices.
  • Strong problem-solving skills and the ability to communicate technical information to non-technical users.
  • Customer-oriented attitude with excellent interpersonal and communication skills.
  • Time management skills to prioritize and manage multiple tasks effectively.
  • Knowledge of IT security best practices and data protection.

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