Guest Care Specialist

1 week ago

Akron, United States Monro Muffler Brake Full time

Monro, Inc.

Monro, Inc. is one of the nations largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industryMonro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, were currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro Your Career is Here

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be Americas leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. Were looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro Your career is here.

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

Duties & Responsibilities:

Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.

Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.

This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Able to understand and effectively communicate all products and services Monro offers to customers.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Maintain an organized and neat customer waiting area.

Other duties as assigned.

Knowledge, Skills, and Abilities:

High school diploma or equivalent required.

Valid Driver's License.

One (1) year of sales experience needed.

Preferred One (1) year of related experience in the automotive service environment.

Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.

Strong problem-solving skills.

Ability to work, Days, Evenings, Weekends, Holidays

Physical Demands:

Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.

Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enter and locate information on computer.

Safely operates a motor vehicle.

Your next Destination

Growth Opportunity:

At Monro were committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Guest Care Specialist

    1 week ago

    Akron, United States Monro, Inc. Full time

    Company DescriptionMonro, Inc. Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry-Monro Auto Service and Tire Centers, Mr. Tire, Tire...

  • Guest Services Representative

    7 days ago

    Akron, Ohio, United States Group Management Services Full time

    Guest Services Representative Group Management Services is currently in search of a dedicated Guest Services Representative to enhance our hospitality operations. In this role, you will be tasked with welcoming guests, managing check-ins and check-outs, and addressing guest inquiries. What We Offer: Comprehensive dental coverageVision care benefitsRetirement...

  • Guest Services Representative

    7 days ago

    Akron, Ohio, United States Group Management Services Full time

    Guest Services Representative Group Management Services is looking for a dedicated Guest Services Representative to join our team. In this position, you will play a crucial role in ensuring a positive experience for our guests by managing check-ins and check-outs, as well as addressing guest inquiries. What We Offer: Comprehensive dental coverageVision care...

  • Guest Services Representative

    7 days ago

    Akron, Ohio, United States Group Management Services Full time

    Front Desk Agent Group Management Services is on the lookout for a dedicated Front Desk Agent to enhance our guest experience. In this pivotal role, you will manage the check-in and check-out processes while addressing guest inquiries and requests. What We Offer: Comprehensive dental coverageVision care benefitsRetirement savings plan (401k)Life insurance...

  • Housekeeper Specialist

    3 months ago

    Akron, United States Akron Children's Full time

    **Housekeeper Specialist - Floor Care Technician** CAROUSEL_PARAGRAPH * Akron, OH * ENVIRONMENTAL SVCS ** Share Job** mail_outlineSign up now to receive job alerts matching this search. or ** Job Description** **About Akron Childrens Hospital** Akron Childrens Hospital has been caring for children since 1890, and our pediatric specialties are ranked among...

  • Porter - Housekeeping and Guest Services

    16 hours ago

    Akron, Ohio, United States Topgolf Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Porter to join our team at Topgolf. As a Porter, you will play a critical role in maintaining the cleanliness and organization of our venue, ensuring a positive experience for our guests.Key ResponsibilitiesComplete all housekeeping tasks as directed by Operations and Facilities...

  • RFC Guest Attendant

    1 week ago

    Akron, United States Akron Children's Full time

    **RFC Guest Attendant** CAROUSEL_PARAGRAPH * Akron, OH * ADMINISTRATIVE ** Share Job** mail_outlineSign up now to receive job alerts matching this search. or ** Job Description** **About Akron Childrens Hospital** Akron Childrens Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nations best by U.S. News &...

  • RFC Guest Attendant

    2 months ago

    Akron, United States Akron Children's Full time

    **RFC Guest Attendant** CAROUSEL_PARAGRAPH * Akron, OH * ADMINISTRATIVE ** Share Job** mail_outlineSign up now to receive job alerts matching this search. or ** Job Description** **About Akron Childrens Hospital** Akron Childrens Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nations best by U.S. News &...

  • Floor Care Specialist

    7 days ago

    Akron, Ohio, United States Akron Children's Full time

    Floor Care Specialist PositionAkron Children's Hospital is seeking a dedicated Floor Care Specialist to enhance the cleanliness and safety of our facility.Position Overview:The Floor Care Specialist is essential in ensuring a pristine environment. Key responsibilities include:Daily maintenance and cleaning of floors in designated areasSafe and efficient...

  • Floor Care Specialist

    2 weeks ago

    Akron, Ohio, United States Akron Children's Full time

    Floor Care Specialist - Sanitation TechnicianAkron Children's Hospital is seeking a dedicated Floor Care Specialist to enhance the cleanliness and safety of our facility.Position Overview:The Floor Care Specialist is integral to ensuring a pristine environment. Key responsibilities include:Daily maintenance and cleaning of floors in hallways and designated...

  • Floor Care Specialist

    2 weeks ago

    Akron, Ohio, United States Akron Children's Full time

    Floor Care Specialist - Housekeeping RoleAkron Children's Hospital is seeking a dedicated Floor Care Specialist to enhance our housekeeping operations.Position Overview:The Floor Care Specialist is essential in ensuring the facility remains pristine and secure. Key responsibilities include:Conducting daily floor cleaning in hallways and designated...

  • Guest Services Coordinator

    2 weeks ago

    Akron, Ohio, United States Akron Children's Full time

    RFC Guest AttendantAs a vital member of our team, the RFC Guest Attendant warmly welcomes families to the Reinberger Family Center (RFC) and provides essential information regarding its services and the resources available at Akron Children's Hospital.Location: Akron, OHDepartment: AdministrativeJob Overview:At Akron Children's Hospital, we have been...

  • Traveling CT Imaging Specialist

    2 weeks ago

    Akron, Ohio, United States Connected Health Care Full time

    Position Overview:Connected Health Care is currently in search of a traveling CT Imaging Specialist for an exciting opportunity in a dynamic healthcare environment.Role Specifications:Specialty: CT Imaging SpecialistDiscipline: Allied Health ProfessionalEmployment Type: TravelAssignment Details:Duration: 12 weeksWeekly Hours: 36 hoursShift Schedule: 12-hour...

  • Housekeeping Support Specialist

    7 days ago

    Akron, Ohio, United States Holiday Inn Express - Sheraton - DoubleTree Full time

    Job OverviewBE A PART OF A PRESTIGIOUS HOTEL ENVIRONMENTThe primary responsibilities of the Housekeeping Support Specialist encompass:Preparing hotel rooms for guestsPerforming dusting and vacuuming tasksExecuting mopping dutiesCollecting and disposing of wasteEnsuring a positive and memorable experience for guestsGreeting guests with a friendly...

  • Housekeeping Support Specialist

    2 weeks ago

    Akron, Ohio, United States Holiday Inn Express - Sheraton - DoubleTree Full time

    Position OverviewBE A PART OF A REPUTABLE HOTEL ENVIRONMENTThe primary responsibilities for the Housekeeping Support Specialist include:Preparing hotel rooms for guestsPerforming dusting and vacuuming tasksMopping floorsCollecting and disposing of wasteEnsuring a positive and memorable experience for guestsGreeting guests with a friendly demeanorAssisting...

  • Family Center Guest Coordinator

    2 weeks ago

    Akron, Ohio, United States Akron Children's Full time

    Family Center Guest CoordinatorAs a vital member of our team, the Family Center Guest Coordinator plays a crucial role in welcoming families to our facility, ensuring they feel at home and informed about the resources available to them.Location: Akron, OHDepartment: AdministrativeAbout Akron Children's Hospital:Since 1890, Akron Children's Hospital has been...

  • Support Care Specialist

    1 week ago

    Akron, Ohio, United States Connections In Ohio Full time

    Position OverviewAttractive compensation structure:Support Care Specialist $17.25 per hour, no prior experience required.Evening shift (service hours of 3-11p) $18.25 per hour.Support Care Specialist Float $19.25, experience preferred.Evening shift (service hours of 3-11p) $20.25 per hour.Are you eager to make a positive impact in the lives of others? Join...

  • Traveling Respiratory Care Specialist

    2 weeks ago

    Akron, Ohio, United States Advantis Medical Full time

    Position Overview:Advantis Medical is actively seeking a skilled traveling Respiratory Care Specialist for an exciting opportunity. This role is designed for dedicated professionals who are eager to provide exceptional patient care while exploring new locations.Job Details:Specialty: Respiratory TherapyDiscipline: Allied Health ProfessionalContract Duration:...

  • Traveling Respiratory Care Specialist

    7 days ago

    Akron, Ohio, United States Titan Medical Group Full time

    Position Overview:Titan Medical Group is actively seeking a dedicated traveling Respiratory Care Specialist to join our team.Job Details:Specialty: Respiratory CareDiscipline: Allied Health ProfessionalEmployment Type: TravelKey Responsibilities:As a traveling Respiratory Care Specialist, you will be responsible for delivering high-quality respiratory...

  • Hotel Room Cleaning Specialist

    2 weeks ago

    Akron, Ohio, United States Hilton - Sheraton - Doubletree Full time

    Position OverviewWe are looking for dedicated Hotel Room Cleaning Specialists to maintain the cleanliness and comfort of our guest accommodations.Key ResponsibilitiesChange linens and prepare beds for new guestsDust surfaces and perform vacuuming dutiesRestock toiletries and other guest essentialsGather and dispose of waste materialsEnsure a positive and...