Customer Service Associate

2 months ago

Chattanooga, United States iFixit Full time
About Us: iFixit is the nexus of a global community showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of the things they own. We are the world's foremost experts in repair, and we've set the gold-standard for online repair documentation. Every day we help thousands of people fix their stuff, and we're on a mission to help millions more.

Job Responsibilities:
  • Resolve D2C customer issues via email. Your main arenas of responsibility will be:
    • Order support
    • Returns support
    • Customer Account support
    • Website support
  • To assist customers, you'll be working with our order management system, ERP system, and website, collaborating with our team via our shared inbox.
  • Help iFixit change the world forever.
  • Contribute to, and keep up with, our rapid-paced environment.
  • Win the hearts and souls of the world over to repair.
  • Maintain our high quality standards with an obsessive attention to detail.
  • Being awesome.
Starting Pay: $18-$20 / hour

Job Requirements:
  • Must be available to work in office on a hybrid schedule (2-3 days per week in office).
  • General computer and software proficiency.
  • Excellent reading comprehension and written communication abilities.
  • Associates degree or 1+ years of working experience.
Background on iFixit:

We are the leading internet destination for repair, and the champions of the Right to Repair political movement. Our work is reshaping the electronics industry, and manufacturers are rapidly shifting to build repair supply chains. We're going to provide the logistics and technology they need to do so.

iFixit is an ambitious organization: We are an e-commerce company, a how-to instruction publisher, a tool maker, and a public advocate.

We provide repair supply chain support to Microsoft, Google, Motorola, Samsung, Logitech, and more. We provide technician training for Home Depot's power tool rental fleet. iFixit is the largest online resource for hospital equipment repair information. And more

Our ambition is nothing short of making repair the default behavior for society. We are a catalyst shifting the world to a circular economy, and we need your help to do it.

iFixit's Expansion to Chattanooga:

Our roots are in the California technology startup world, but our passion is tinkering. We are thrilled to be joining the making and manufacturing culture of Tennessee.

We are excited to have moved into our eastern distribution hub and headquarters We've built a 50,000 square foot flagship location blocks from downtown in the historic Onion Bottom neighborhood on 12th street.

Read more about our plans.

iFixit is an awesome place to work. Here are some of our perks:
  • A career where you will be actively working to make the world better.
  • A repairable laptop, and any software you need.
  • Full benefits package. Competitive medical, dental and vision insurance through Anthem Blue Cross with generous employer contribution. Plus a stipend toward coverage for your dependent(s).
  • 401k plan with 4% employer match.
  • Flexible vacation time + paid holidays.
  • Dependent Care FSA.
  • Company paid short term disability.
  • Generous stipends towards repair & wellness.
  • $400 towards a bike or alternative method of transportation.
  • A sweet pair of headphones to get your head in the game.
  • Team member discounts on parts and tools.
  • Charitable contribution matching We'll 100% match your tax deductible contribution.

Diversity Statement:
When you go to a website like iFixit and scroll through the guides, it's easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us We're a diverse team, split between two continents-but we're united by a love of tinkering and repair.

iFixit is proud to be an equal opportunity employer. Because we are trying to everyone to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable. iFixit participates in E-Verify.

iFixit is committed to creating a diverse team-not only in who we hire-but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.

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