Customer Support Representative I

2 months ago

Seattle, United States Card Kingdom Full time

ABOUT US Card Kingdom has served

Magic: The Gathering

players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience. In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and coming soon to Arizona, we deliver an elevated experience to local gaming communities. Our Mission:

We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world. Our Benefits:

Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance. Role: Card Kingdom is looking for a Customer Support Representative I to join our CSR team. The Customer Support Representative is an individual contributor tasked with providing

Magic’s

highest caliber of customer service through direct interactions. This “Royal Service” sets us apart from other

Magic

retailers. The CSR leverages their expertise in multiple functions within Marketing and Online Operations to effectively communicate with customers and bring problems to a quick resolution. Responsibilities: Uphold Card Kingdom’s reputation as the most customer-centric organization in

Magic Exercise good judgment and critical thinking in ambiguous, time-sensitive situations Uphold processes and policies in support of organizational goals Execute against organizational SLAs for customer care Balance rapidly shifting priorities through multitasking and flexibility Investigate and resolve incoming customer complaints Use good judgement to evaluate complex situations and quickly execute decisions Maintain positive attitude in the face of customer concerns Act as subject matter expert on Card Kingdom’s processes, policies, and internal tools Participate in additional duties, projects and responsibilities as needed and assigned Weekend shifts required // Overtime required during

Magic: the Gathering

releases and times of peak volume Qualifications: One-year previous experience in a customer facing role Associate degree or equivalent work experience Proven track-record of building trust with customers and teammates Top-notch time management and communication skills Demonstrated bias for action Ability to apply innovative solutions to ambiguous situations Strong conflict resolution skills Capacity to act as a customer advocate without bias Demonstrates a growth mindset and embraces constructive feedback Experience with Freshdesk or similar customer support tool Competency with Word, Excel, and Outlook An understanding of

Magic: The Gathering

and its player base is a plus Location / Work Schedule Seattle, WA Hybrid Job Type / Salary Full Time Non-Exempt (Hourly): Starts at $21.37, and $22.12 after 90 days Full Salary Range: $21.37- $23.46 Benefits: Paid Time Off: Up to 120 hours (3 weeks) accrued in first year, plus 8 hours granted at 90 days. Paid Time Off: Increased accruals after 1 year, and 3 years. Company Holidays: 8 Paid Holidays. Health Benefits:

Zero cost premium options for Medical, Dental, Vision Insurance Retirement:

401(k) with 4% Safe Harbor match, no vesting period Employee Stock Ownership Plan Flexible Spending Accounts & Health Savings Accounts Pre-Tax Commuter Benefits Supplemental Life and AD&D Insurance Accident, Critical Illness & Hospital Confinement Plans Employee Assistance Program Employee Discount Equal Opportunity Employment: We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.

#J-18808-Ljbffr

  • Customer Support Representative I

    3 months ago

    Seattle, United States Card Kingdom Full time

    Job DescriptionJob DescriptionABOUT US Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a...

  • Inbound Customer Support Representative

    2 months ago

    Seattle, United States SpringBig Full time

    **springbig** **Inbound Customer Support Representative** **Seattle, WA - Full Time** * Must be located locally, in or near Seattle, Washington * 2+ years in Inbound Customer Support, Relationship Management, Account Management or similar role * Experience working with enterprise customers * Exceptional communication skills, highly organized,...

  • Customer Service Representative I

    2 months ago

    Seattle, United States Neptune Technology Group Full time

    ** Customer Service Representative I** **Job Category****:** Sales/Marketing **Requisition Number****:** CUSTO011941 Showing 1 location **Job Details** **Description** **Position Summary:**This is an entry-level position with the goal being to acquire the skills necessary to operate independently as a Customer Service Representative. The individual in this...

  • Customer Support Representative

    2 weeks ago

    Seattle, Washington, United States The Hertz Corporation Full time

    Compensation: $19.71 per hour with a $3,500 Retention Bonus for New Employees ($1,500 at 90 days, $2,000 at 180 days)Position Overview:The Customer Support and Sales Representative engages with clients regarding their vehicle rentals. This role focuses on enhancing revenue potential by proactively suggesting additional services and products to customers. Key...

  • Customer Support Representative

    1 week ago

    Seattle, Washington, United States LHH Recruitment Solutions Full time

    Job SummaryLHH Recruitment Solutions is seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving inquiries and issues promptly, and ensuring a positive customer experience.Key ResponsibilitiesCustomer Support:...

  • Customer Support Representative

    2 months ago

    Seattle, United States Instep Management Group Full time

    Our Customer Support Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. Instep is currently expanding into the Seattle / Kirkland region and looking for motivated Customer...

  • Customer Support Representative

    2 weeks ago

    Seattle, United States InstepMG Full time $850 - $1,400

    Job DescriptionJob DescriptionOur Customer Support Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. Instep is currently expanding into the Seattle / Kirkland region and...

  • Customer Support Representative

    2 weeks ago

    Seattle, Washington, United States Tasso Full time

    Position OverviewAbout UsTasso is an innovative startup based in Seattle, dedicated to providing at-home diagnostic testing solutions. We collaborate with leading health systems, clinical research organizations, and academic medical centers to deliver convenient, clinical-grade diagnostic tests. Our mission began with the goal of improving blood collection...

  • Crisis Response Customer Support Representative

    1 week ago

    Seattle, Washington, United States Direct Interactions Full time

    Job Title: Customer Support RepresentativeCompany: Direct InteractionsDirect Interactions is a prominent contact center organization headquartered in Seattle, committed to providing outstanding services to clients nationwide. Our mission emphasizes social responsibility, and we offer remote work opportunities to a diverse workforce, including veterans,...

  • Technical/Customer Support Representative

    1 month ago

    Seattle, United States Concord Technologies Full time

    Job DescriptionJob DescriptionSalary: Customer/Technical Support Representative - DaysConcord Technologies is currently seeking a Premium Support Rep for its growing team in Seattle, Washington. We are looking for someone who is articulate, outgoing, and personable with a desire to learn new things. Verbal and written skills a must as support is provided via...

  • Customer Support Representative

    1 week ago

    Seattle, Washington, United States LHH Recruitment Solutions Full time

    Job SummaryLHH Recruitment Solutions is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving inquiries and issues promptly, and ensuring a positive customer experience.Key ResponsibilitiesCustomer Support: Respond...

  • Customer Support Representative

    3 months ago

    Seattle, United States AgentMethods Full time

    Job DescriptionJob DescriptionAt AgentMethods, we provide high-quality online marketing services to insurance agents across the United States based on our unique software-as-a-service platform. As a nimble, entrepreneurial organization, we look for people interested in thinking creatively and having a say in how their work is done. We are looking for a...

  • Customer Service Representative I

    3 days ago

    Seattle, Washington, United States CHPW Full time

    About the RoleThis position is part of a team of representatives who respond to member and provider inquiries regarding benefits, eligibility, status of claims, and other related issues to provide information and facilitate and/or coordinate appropriate resolutions.Key Responsibilities:Provide first call resolution by responding accurately and courteously to...

  • Customer Service Representative I

    21 hours ago

    Seattle, Washington, United States CHPW Full time

    About the RoleThis position is part of a team of representatives who respond to member and provider inquiries regarding benefits, eligibility, status of claims, and other related issues to provide information and facilitate and/or coordinate appropriate resolutions.Key ResponsibilitiesProvide first call resolution by responding accurately and courteously to...

  • Customer Service Representative

    4 weeks ago

    Seattle, United States Charlie's Produce Full time

    OverviewCharlie's Produce - Who We AreCharlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability,...

  • Customer Service Representative

    3 days ago

    Seattle, Washington, United States DGX - DEPENDABLE GLOBAL EXPRESS, INC. Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DGX - DEPENDABLE GLOBAL EXPRESS, INC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met...

  • Customer Service Representative

    5 days ago

    Seattle, Washington, United States Luxury Bath Technologies Full time

    About Luxury Bath TechnologiesLuxury Bath Technologies is a leading provider of acrylic bath remodeling solutions in North America. Our mission is to deliver high-quality products and exceptional customer experiences.Job SummaryWe are seeking an experienced Call Center Representative to join our team in Seattle, Washington. As a key member of our customer...

  • Customer Support Representative

    2 months ago

    Seattle, United States Partnerize Full time

    NameProviderPurposeExpiryTypeelementorpartnerize.comThis cookie helps us to create a better user experience by allowing us to change the website's content in real-time, for example by tracking how many times a popup has been shown.PersistentHTMLNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeIDEUsed by Google...

  • Customer Service Representative

    3 days ago

    Seattle, Washington, United States State of Washington Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and dedicated Customer Service Representative to join our team at the State of Washington. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients and stakeholders.Key...

  • Customer Service Representative

    1 week ago

    Seattle, United States Next Level Recruiting, LLC Full time

    We seek determined, self-driven individuals with a strong background in customer service, adept at crafting extraordinary customer journeys. Placing our customers at the forefront has propelled our exponential growth in the past year. We're actively scouting for a solutions-oriented Customer Service Representative to join our client’s team. The primary...