IT Support Specialist

2 weeks ago


Gurnee, United States Warren-Newport Public Library District Full time
Department: Information Technology

Reports To: Head of Information Technology

About Us: We're a modern library providing exceptional services to our community. We're looking for a passionate IT Support Specialist to join our team and play a key role in keeping our technology running smoothly.

What You'll Do:
  • Provide first-line technical support to library staff and patrons, assisting with hardware, software, network, and AV equipment issues.
  • Troubleshoot and resolve a wide range of technical problems using your strong analytical skills.
  • Install, configure, and maintain library technology infrastructure including computers, peripherals, and network devices.
  • Proactively monitor and maintain library systems for optimal performance.
  • Assist with software upgrades and ensure minimal disruption to operations.
  • Provide user training on library technology tools and resources.
  • Collaborate with vendors and contractors on maintenance, IT projects and purchases.
  • Contribute to the development and implementation of IT policies and procedures.
Requirements

You're a Perfect Fit If:
  • You have an Associate's degree in IT or a related field, or 2+ years of relevant experience.
  • You possess strong technical skills in hardware, software, networking, and troubleshooting.
  • You have experience with Windows and Mac operating systems.
  • You are an excellent communicator who can explain complex technical issues in a clear and concise way.
  • You are a team player with a positive and service-oriented attitude.
  • You are proficient in problem-solving and possess a strong analytical mind.
  • You are self-motivated and can work independently while also collaborating effectively with others.

This full-time non-exempt position works 37.50 hours a week with a starting hourly range of $24.67-$26.17 (DOQ). Hours are Monday from 1:00 to 9:00 p.m., Tuesday through Friday from 9:00 a.m. to 5:00 p.m. and one Saturday shift per month. Saturday hours are from 9:00 a.m. to 5:00 p.m.

Benefits include paid time off, medical, dental and vision insurance and required participation in IMRF (Illinois Municipal Retirement Fund) pension plan.

*Apply by visiting our website www.wnpl.info and clicking on Jobs at WNPL. Please include a cover letter, and resume. Applicants applying directly through our website will receive emails from recruiting@talent.paylocity.com and should add that address to their safe sender list. No phone calls, emails or in-person inquiries please. *

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