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IT Support Specialist
4 months ago
Summary: Maintains ALEC’s End User hardware and software by utilizing the IT Service Desk. The IT Support Specialist maintains user accounts, access levels, software and hardware. Works directly with other IT/IS representatives to secure, implement, and maintain ALEC’s Information Systems. The individual will spend most their time actively monitoring the IT Service Desk to ensure co-worker information technology requests are properly addressed.
ESSENTIAL FUNCTIONS:
- Provides first line of support to end-users for hardware/software issues via Service Desk, phone, remote access, or in person to resolve issues. Roughly 70% of time will be focused on supporting the IT Service desk.
- Performs system access maintenance including setting up user accounts, permissions, and password resets
- Creates and installs laptop and computer builds
- Provides support for LAN/WAN/VOIP systems
- Creates and maintains reports for hardware and software inventories
- Designs and carries out independent projects as assigned
- Collaborates with IT Team members to optimize credit union information systems
- Provides technical support and guidance to end users.
- Works with Information Security area to harden ALEC’s end user devices including network printers, computers , and audio visual devices
- Participates in on-call rotation as scheduled and directed by the Manager of IT Infrastructure.
- Diagnoses, Troubleshoots, and resolves hardware, software, or other network and system problems in collaboration with vendor support.
- Creates and maintains area support documentation including procedures.
- Maintains and support audio visual and phone systems.
- Responsible to analyze, configure, update, patch and cycle credit unions hardware as directed.
- Responsible to maintain a professional look and feel of information systems, including cable management and preventative maintenance of equipment.
- Assists in patching applications using service desk software
- At times, will need to be able to work outside of normal working hours to support department needs, including weekend remote support while headquarters’ service center is open
- Other duties as may be assigned
QUALIFICATIONS:
- Education Required: High School Diploma or Equivalent (GED)
- Education Preferred: Associate degree, or working towards one, in a technical or business concentration
- Experience Required:
- Two (2) years of experience in a customer service or technical-related position
- Two (2) years of information technology experience
