IT Support Specialist

4 weeks ago

Gurnee, United States Abbott Laboratories Employees Credit Union Full time
Job DescriptionJob Description

Summary: Maintains ALEC’s End User hardware and software by utilizing the IT Service Desk. The IT Support Specialist maintains user accounts, access levels, software and hardware. Works directly with other IT/IS representatives to secure, implement, and maintain ALEC’s Information Systems. The individual will spend most their time actively monitoring the IT Service Desk to ensure co-worker information technology requests are properly addressed.

ESSENTIAL FUNCTIONS:

  • Provides first line of support to end-users for hardware/software issues via Service Desk, phone, remote access, or in person to resolve issues. Roughly 70% of time will be focused on supporting the IT Service desk.
  • Performs system access maintenance including setting up user accounts, permissions, and password resets
  • Creates and installs laptop and computer builds
  • Provides support for LAN/WAN/VOIP systems
  • Creates and maintains reports for hardware and software inventories
  • Designs and carries out independent projects as assigned
  • Collaborates with IT Team members to optimize credit union information systems
  • Provides technical support and guidance to end users.
  • Works with Information Security area to harden ALEC’s end user devices including network printers, computers , and audio visual devices
  • Participates in on-call rotation as scheduled and directed by the Manager of IT Infrastructure.
  • Diagnoses, Troubleshoots, and resolves hardware, software, or other network and system problems in collaboration with vendor support.
  • Creates and maintains area support documentation including procedures.
  • Maintains and support audio visual and phone systems.
  • Responsible to analyze, configure, update, patch and cycle credit unions hardware as directed.
  • Responsible to maintain a professional look and feel of information systems, including cable management and preventative maintenance of equipment.
  • Assists in patching applications using service desk software
  • At times, will need to be able to work outside of normal working hours to support department needs, including weekend remote support while headquarters’ service center is open
  • Other duties as may be assigned

QUALIFICATIONS:

  • Education Required: High School Diploma or Equivalent (GED)
  • Education Preferred: Associate degree, or working towards one, in a technical or business concentration
  • Experience Required:
    • Two (2) years of experience in a customer service or technical-related position
    • Two (2) years of information technology experience

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