Aftermarket Sales Specialist

3 weeks ago

Gurnee, United States Hunter Crown, LLC Full time
Aftermarket Sales Specialist Gurnee, IL (between CHI and MIL)
$45k-$65k DOE + bonus
Full Benefit Package
Qualifications:

Essential:
  • Associates Degree or equivalent work experience
  • Experience working with CRM and ERP programs
  • Strong Mechanical Aptitude
  • Excellent Customer Service Skills
  • Excellent Oral, Written Communications and Organizational skills
  • Strong Microsoft Office skills – Outlook, Word and Excel
Desired:
  • 2 to 5 years experience working with mechanical equipment sales and support.
  • Experience in the Water and Wastewater Industry
  • Willing to travel a minimum (1) trip of one (1) week per quarter.
  • Valid Passport
  • Ability to spend a minimum of four (4) hours per day solidifying sales opportunities over the phone.

Job Summary:

OUR CLIENT provides mechanical equipment for liquid/solid separation to the municipal, industrial, and agricultural markets in the United States and its territories, as well as Canada. They're seeking an Aftermarket Sales Specialist to join their team capable of providing support for the installed equipment, including both replacement parts and service.  Sales will include replacement parts and comprehensive Equipment Upgrades. The ideal Aftermarket Sales Specialist will be a detail-oriented problem solver, capable of working autonomously. They will use outstanding verbal/written communication, and a strong customer service mentality to improve an already consistent revenue-generating division. The Aftermarket Sales Specialist will be reporting to the National Sales Manager. This position will provide visibility for upward movement within the Inside and Outside sales teams.

Job Description:

The Aftermarket Sales Specialist role will assist in the Aftermarket sales team's efforts, including generating quotations for equipment parts, following up on open quotations via phone, tracking sold orders for prompt shipment, and assisting in the monitoring of active inventory.

The Aftermarket Sales Specialist would be responsible for the following:
  • Generating Quotations based on customer inquiries, including:
    • Evaluating incoming requests and confirming the parts required for quotation.
    • Working with sub vendors, pricing sheets, and active inventory to confirm current pricing.
    • Developing proactive recommendations based on equipment age for additional parts to purchase.
  • Data collection and tracking:
    • Filing relevant correspondence, quotations, and vendor quotes as necessary.
    • Updating the CRM and ERP systems
      • Customer contact information
      • Pricing information
      • Inventory minimum recommendations.
    • Helping generate the monthly report.
  • It is imperative that the qualified candidate continuously reach out to the customers in our installation base. This includes, for customers that don’t have current contact information, finding that information and updating records within the database. This will be a daily activity including a monthly progress report. Contact follow-up will be assigned by the Aftermarket Sales Specialist to members throughout the entire Inside and Outside sales teams.
 
  • Active management of the open quotations:
    • After a quotation has been issued, follow-up confirmation of the customer's expected purchase timeline will be critical to ensure an accurate forecast of future orders can be generated.
 
  • Passive management of sold quotations:
    • After an order is received, the order will be handed over to the accounting and purchasing department. As some parts will require purchase from one or more outside vendors, it is important for the Aftermarket Sales Specialist to monitor the parts as they are ordered, and shipped, to ensure that the parts are consolidated and shipped promptly to the customer. In this way, they will remain a single point of contact providing an overview of the sales process and ensuring customer satisfaction.

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