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Network Administrator/Analyst I
4 months ago
Perform network administration support and analysis functions by ensuring the uptime, performance, resource availability, and security of the networks managed according to operational guidelines. Monitor network devices, interfaces and applications for connectivity and optimal performance. Provide network support to users and identify and troubleshoot routine problems. Communicate networking issues to internal or external customers and to next level Administrator. Identify opportunities for how network performance can be improved. Work independently and receive general guidance on new work activity. Job Duties and Responsibilities:Monitor network devices, interfaces and applications via LogicMonitorCorrelate multiple network and customer issues identified with alarms / alerts receivedCreate and track incident tickets and assignmentsCreate and assign incident tickets based on priority, impact, and complexity to appropriate fix agentsIssue outage notification event communicationsInitiate major outage communication technical bridgesEscalate incidents according to processComplete service level tasks, including IP address requests, DNS requests, and account provisioning requestsInstall and test network software including upgrades, fixes, and patchesImplement and utilize network monitoring and performance toolsPerform periodic cabling efforts (installs, changes, removals)Interface with internal and external customers to troubleshoot and resolve network issuesEducate end users on technologyKeep up to date on industry trends and continuously enhance professional expertise and knowledgeAdhere to established policies, processes and proceduresThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.
