Network Operations Analyst

5 days ago

Kansas City, United States Rose International Full time

Our client is seeking a Network Operations Analyst with experience monitoring networking environments to ensure a consistently high level of service at all times.

Responsibilities

Provides routine technical support and maintenance for Company’s operations environment with an emphasis on networking technologies

Clarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols

Monitors and takes calls for problems, taking corrective actions to minimize customer impact

Creates and updates internal tickets to document monitoring and recovery steps for the Company Operations Command Center

Recommends areas for network enhancements and assists with implementing basic changes within the network environment

Supports customer interactions to provide infrastructure related services, including incident, problem, change and capacity management, and reporting activities For Service Assurance:

Performs projects and contributes to procedures, to ensure operational readiness for OCC employees

Experiences

Experience providing routine to moderately complex technical support and maintenance for networking technologies within the operations environment

Successfully interacts with customers, demonstrating an understanding of customer problems and experiences

Experience recommending basic areas for network enhancements for operational and financial value and supporting the implementation of improvements

Participates in shift turnovers, interpreting escalated issues, and resolving open tier I and II tickets

Job Overview:

Provide technical support for operations environment. Analyze information to determine Company performance and areas of improvement. Test and verify the Company infrastructure to ensure it meets specifications and requirements

Major Accountabilities:

Monitor and take corrective action for problems while minimizing customer impact.

Create and/or update internal tickets to document monitoring and recovery steps.

Perform routine maintenance procedures as required by policy or procedure.

Maintain metrics as defined by management.

Education:

Bachelor’s degree or equivalent experience

Knowledge / Experience:

Candidate will require basic knowledge of routing/switching, tunneling, security operations/engineering, MPLS.

OCC Entry Level -- -- Demonstrates ability to function in 2 of the 5 expertise areas in the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 1 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC.

Firewall experience

1 year or relevant experience required

Effective problem/troubleshooting skills’ written and verbal communication skills; organization and interpersonal skills.

Work Conditions:

Some on-call responsibility and occasional off hours work required.

12 Hour Shift work.

Work one weekend day per work week.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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