Network Administrator

4 days ago


Kansas City, United States EPITEC Full time

Epitec


POSITION:

Network Administrator (MUST HAVE RELIVENT NETWORK ADMINISTATOR EXPERIENCE)


JOB TYPE:

Contract, W2


LOCATION:

Kansas City, MO (Sunday-Tuesday 6pm-6am and every other Saturday)


JOB SUMMARY FOR NETWORK ADMINISTRATOR:


  • Monitor and maintain networking environments to ensure a consistently high level of service, meeting established SLAs. Troubleshoot and resolve issues to support the operations environment.



RESPONSIBILITIES FOR NETWORK ADMINISTRATOR:


  • Provide routine technical support and maintenance for the operations environment, focusing on networking technologies.
  • Clarify common customer problems and provide resolutions for simple system failures or degradations according to standard protocols.
  • Monitor and take calls for problems, taking corrective actions to minimize customer impact.
  • Create and update internal tickets to document monitoring and recovery steps for the Operations Command Center.
  • Recommend areas for network enhancements and assist with implementing basic changes within the network environment.
  • Support customer interactions to provide infrastructure-related services, including incident, problem, change, and capacity management, and reporting activities.
  • Perform projects and contribute to procedures to ensure operational readiness for OCC employees.



REQUIRED EXPERIENCE FOR NETWORK ADMINISTRATOR:


  • Experience providing routine to moderately complex technical support and maintenance for networking technologies within the operations environment.
  • Successfully interact with customers, demonstrating an understanding of customer problems and experiences.
  • Experience recommending basic areas for network enhancements for operational and financial value and supporting the implementation of improvements.
  • Participate in shift turnovers, interpreting escalated issues, and resolving open tier I and II tickets.



SKILLS AND QUALIFICATIONS FOR NETWORK ADMINISTRATOR:


  • Effective problem-solving and troubleshooting skills.
  • Strong written and verbal communication skills.
  • Good organizational and interpersonal skills.



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