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Workforce Management Analyst
3 months ago
Overview:
The Workforce Management (WFM) Analyst will be responsible for ensuring the creation and maintenance of engineered labor standards within the Logile WFM environment. This person will be both out in stores and in the WFM system with the goal of ensuring that the existing standards are accurate and complete. The WFM Analyst will also assist in the creation of new standards for new products, services, and concepts.
Responsibilities:- Assist with the implementation of the Logile WFM system.
- Gather information required for the creation of new labor standards, through digital research or in-store measurements.
- Maintain up-to-date standards for all stores and departments.
- Provide real-time monitoring via available tools (Logile) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
- Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.
- Maintain constant communication with the Operations team to coordinate needed staffing adjustments based on current and forecasted results.
- Produces store volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.
- Generates and evaluates staffing schedules, and ensures data updates into scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis.
- Compares results to forecast and identify opportunities for improvement.
- Provide daily/intra-day performance reports to leadership.
- Provide actionable business intelligence to senior staff and operations leadership.
- Other related duties as assigned.
Qualifications:
Exceptional understanding of supermarket operations and expectations.
Must have a good working knowledge of MS Office, with superior skills in Excel.
Must have the ability to present and convey ideas and data to groups of varying skill and knowledge.
Must be comfortable and competent in leading training classes and seminars.
Must be self-motivated and a self-starter.
Minimum of two years of experience in WFM within a multi-department/site retail environment preferred.
Ability to perform forecasting in a multi-unit retail environment.
Experience with WFM software (Logile, Kronos, Reflexis, etc.) that includes standards maintenance preferred.
BS in Engineering, Mathematics, Statistics, Accounting, or Finance (or comparable experience) is required.
Up to 50% travel with occasional overnights.
