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Peaks Owner Services Coordinator
2 months ago
Summary:
Responsible for ensuring positive and ongoing homeowner participation in Peaks Hotel, LLC. Rental management program, the Owner Coordinator plays a key role in driving homeowner engagement, homeowner revenue, and lodging revenue. Responsible to maintain solid relationships with homeowners of units at The Peaks Resort & Spa and See Forever Village, interfaces with homeowners associations and Board of Directors, accounting, guest service operations, housekeeping, and maintenance and other Telluride Ski Resort departments in support of rental management. Develops and delivers information about the advantage of rental management participation, continuously fosters positive relationships with our homeowner partners.
Essential Duties and Responsibilities:
include the following. Other duties may be assigned.
Contribute to the overall homeowner experience and property management functions; our mission is to have Happy Homeowners
Must be passionate about top-notch customer service. This job requires going above and beyond multiple times daily in the deliverance of customer service; this is a high-touch sales and service department.
Administer new or existing homeowner accounts once contracts have been signed.
Liaise with realtors and potential buyers regarding rental program, and Association business. Assist in coordinating and hosting networking events including owner receptions and realtor luncheons.
Coordinate contract documents to ensure all have been collected and filed, including but not limited to the Unit Management Agreement, Service Only Agreement, insurance documents, and W9. Enter owner contracts into the computer according to standard operating procedures.
Participate in home rating services, write and distribute rental rating reports, educate owners on the importance of maintaining their homes to the highest standards possible.
Coordinate with Association management, housekeeping, maintenance, front desk/concierge, and all operational teams to fulfill homeowner concerns and needs.
Keeps current with all Peaks Hotel, LLC. Rental program agreements, products, lodging rates, marketing and revenue management strategies, and owner discounts and benefits.
Maintain accurate files and reports.
Create and send regular owner communication pieces, such as a monthly newsletter, website updates, business letters and emails.
File owner contracts.
Conduct monthly owner statement review, make any necessary corrections, data entry of nonroutine maintenance and housekeeping expenses, prepare final statements and rental checks to be delivered to the owners, answer all owner lodging accounting questions, and coordinate with accounting in the preparation of the year-end tax statements.
Answers all incoming calls promptly, in an attentive, courteous and efficient manner.
Enter Owner reservations into the computer according to standard operating procedures, prepare and review owner arrival reports and reservations for booking accuracy and housekeeping instructions and billing, conduct at a minimum 5 owner arrival inspections per week, coordinate owner deliveries and requested concierge services.
Must be attentive, friendly, helpful and courteous to owners, guests, managers, and fellow employees.
Exhibits initiative, responsibility, follow-up, and accountability.
Supports Telluride Ski & Golf sustainability initiatives.
Adheres to Telluride Ski & Golf policies and procedures.
Maintains a high level of grooming standard as the “face” of the company with our owners and Peaks Resort guests.
Knowledge of and adheres to Skier Responsibility Code and Colorado Skier Safety Act.
Assist in Association meeting planning, and meeting minute-taking.
Supervisory Responsibilities:
This job has no current supervisory responsibilities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
Bachelor's degree (B. A.) from a four-year college or university; or three to five years related experience and/or training; or an equivalent combination of education and experience.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Reservation software; Exchange/Outlook Internet software; Microsoft Excel Spreadsheet software and Word Processing software.
Other Qualifications:
A passion for customer service-personally driven by customer satisfaction.
Microsoft Office Suite, Outlook, Par Springer Miller Property Management Software or similar.
Insider knowledge of the local area- its events, attractions, restaurants, activities, etc.
A wide network of local contacts –business owners/vendors– or the outgoing personality and skills required to establish one quickly.
Strong organization skills.
Excellent communication skills- the ability to negotiate a wide range of conversations with a variety of parties using multiple methods of communication.
Ability to interact effectively with an affluent, demanding demographic.
A creative, proactive way of thinking.
Detail-orientation, and ability to manage time effectively.
A calm, stable demeanor under pressure.
Problem-solving skills to resolve challenging situations.
A gracious and enthusiastic personality.
Confidence and sound judgment to make quick decisions.
Motivation and persistence to create results.
Adaptability, a flexible attitude, and a strong work ethic.
Ability to be flexible in your work schedule based on the needs of a 24/7 resort business. The schedule may vary according to the season and can consist of early mornings, evenings, weekends, and holidays.
Must be able to function effectively at elevations of 10,000 feet or higher.
Must be able to function effectively in inclement weather conditions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to extreme cold. The noise level in the work environment is usually moderate.
The pay rate for this position is $22-$25/hr DOE.
FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time.
Benefits include ski pass, dependent passes (for full-time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles, and discounted meals and lodging and ski school discounts.
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