Network Operations Center Technician
4 weeks ago
Job Description:
Monitors overall operation of Network Operations Center including the organizations IT infrastructure.
Makes skilled assessments and performs technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause.
Performs Tier 2 problem resolution as required.
Documents and escalates Tier 3 critical alerts to the appropriate tech support groups.
Smart hands: break/fix, rack/stack/decommissioning
Requirements:
Information Technology and Windows Operating knowledge with troubleshooting
and analytical skills. Specifically, Windows OS and Windows Office Suite.
Proficient understanding of enterprise computer hardware/software and
information systems.
Intermediate understanding of both networking and network monitoring concepts
including TCP/IP, Subnetting, Routing, DHCP and DNS.
Network, Application and Server monitoring tools such as SolarWinds Orion.
Customer service.
Excellent analytical and troubleshooting skills.
Strong interpersonal skills, verbal and written.
Organizing and assigning priorities for work to be accomplished.
Understanding and reading documented procedures and ability to improvise with
good judgement when procedures are not clearly defined.
Other details
- Will need a valid drivers license and a personal vehicle to move around for the Job.
- Will be working with end users hence needs to be presentable and formally dressed (4 days a week) and can be in casual formal on Fridays.
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