Datacenter Technician

6 Contract-to-hire (Potential to extend or Convert to Full time)

Fully On-Site in Fort Worth Texas

Datacenter Technician

The role will be responsible for day-to-day data center support activities, including but not limited to: server and network hardware installation, copper / fiber-optic cabling, layer 1 through layer-3 troubleshooting and IT asset management. Sites II Technician to monitor and respond to hardware and software issues, utilizing industry standard ticketing system and to provide clear, timely and appropriate customer communications. Sites II Technician activities to be governed by Standard Operating Procedures (SOPs), Program, Safety and Security Policies in order to meet requirements for quality and quantity of work. Sites II will be required to join an on-call rotation for after hours support. Sites II Technicians actively participate in the change management process, both checking in a monitoring production and preventative maintenances.

Required Skills

Able to safely lift and move a minimum of fifty (50) pounds

Able to be on feet majority of work day

Fluency in both written and spoken English

Must provide own transportation to work location(s)

Must be able to respond to any on-call request within 1 hour

Able to update asset management data as required, using scanners

Effectively utilize ITSM / DCIM workflow management system

Able to manage server, switch, router, storage and other hardware lifecycle processes

Able to understand how to correctly and effectively run cabling - e.g. power, Cat6, SM/MM fiber optic and IB

Strong communication skills required to properly document tickets, send customer emails and communicate within the team

Strong proclivity towards multitasking and adaptivity

Must be punctual and reliable

Must have good organization skills

Must have good interpersonal skills for working in a team environment

Must have good time management skills, be goal oriented to deliver good quantity/quality of work

Must be willing to work as part of a team, but also on individual projects

Able to operate material handling equipment - pallet jacks and forklifts, if certified.

Experience with O365 software desired

Able to learn new systems, methodologies and procedures, including different types software/ hardware

Must be comfortable with TCP/IP and performing basic configuration of networking HW

Must be conversant in ethernet technologies at higher speeds 100Gpbs & 400Gbps

Required Experience

2-3 years Rack and Stack experience

OS provisioning/reprovisioning (e.g., from USB or network share)

Boot strapping network devices and configuring IP addresses on these devices

1-2 years Basic Linux and scripting experience (e.g., checkout repo from GitHub, set up Linux environment, run and troubleshoot Ansible script)

CompTIA Server + certification (preferred)

ITIL Foundation certification (preferred)

DNS/DHCP

Working knowledge of one or more ticketing systems, Jira preferred

Working knowledge of server hardware (HP, Dell, Supermicro servers)

Working knowledge of basic networking components and protocols (Cisco, Arista, Juniper)

Knowledgeable in data center practices (e.g. fault tolerance, redundant cabling, calculating power usage, teaming, etc.)

Strong cable management skills and experience running fiber and copper in a data center.

Basic understanding of electrical, HVAC, and cable infrastructure

Excellent verbal and written communication skills

Certifications in Data Center technologies are desired. (CCNA, CCENT)