Manager, Network Operations Center

2 weeks ago

Fort Belvoir, United States Akima Full time

**Overview**

**Work Where it Matters**

Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders**, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers**, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.

**As an ASE employee**, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

**Job Summary**:
The INSCOM Network Operations and Security Center (INOSC) Manager for U.S. Army Intelligence and Security Command (INSCOM) at Fort Belvoir, VA, serves as the team lead of a 24x7x365 network support watch floor. The INOSC Manager oversees INOSC day-to-day mission support functions: monitoring networks to ensure sustained global availability to all system users; reporting on scheduled and unscheduled network and enterprise service outages; providing a daily Operations Status report summarizing data and information on the status of planned and on-going IT System operation activities; and maintaining and updating the customer’s executive communications dashboard via SharePoint portal website.

**Responsibilities**

**Responsibilities**:

- Supervises a 14-contractor staff of Shift Supervisors and Network Operations Analysts performing 24x7x365 on-site support across three shifts: responsible for contract performance, scheduling, training, and employee well-being
- Ensures team meets all technical requirements within the scope of the INOSC duties
- Works with the INOSC Government Lead to analyze information and situations, and implements actions, as approved by the leadership team, to ensure objectives are met
- Responsible for all aspects of INSOC contract requirements and manages the hands-on, day-to-day issues related to operational activities
- Serves as the INOSC POC for senior government and contract leadership
- Produces and maintains SOPs and TTPs to ensure consistently high contract performance
- Performs quality control and continuous improvement
- Provides recurring and ad hoc reports to government and contract stakeholders
- Prepares and conduct briefings for senior personnel
- Performs additional tasks or responsibilities as directed by leadership

**Qualifications**

**Minimum Qualifications**:

- Current TOP SECRET clearance w/ SCI eligibility (as reflected in DISS)
- Applicable academic and work experience, per the following:

- Associate degree with 6 years’ experience in a related field
- Bachelor’s degree with 4 years’ experience in a related field
- Master’s degree with 2 years’ experience in a related field
- Previous leadership /managerial experience (small team / shift lead [three to four personnel] or higher)
- Knowledge of network operations within DoD
- Successful experience reporting to senior DoD customers (O-6/GS-15 or above)
- Outstanding attention to detail, written and verbal communication, and customer service skills

**Security Clearance Required**:
**Desired Qualifications**:

- Current DoD IAT Level 2 certification
- IT Infrastructure Library (ITIL) 4 Foundation certification
- Experience as a systems administrator (managing and troubleshooting permissions, etc.)
- Experience with SCSM or ServiceNow
- Experience with SolarWinds
- Experience delivering tailored work-process solutions in SharePoint or O365
- Experience managing personnel in a classified IT environment

**Job**: Information Technology

**Travel**: Yes, 25% of the time

**Organization**: ASE - Akima Systems Engineering

**Clearance**: TS/SCI

**Work Type**: On-Site

**Remote**: No

**ReqID**: 2024-11161

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