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Customer Service Representative
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Job Description
Job Description
Job Title: Customer Service Representative
Company: Well-established packaging company
Location:
Proximity to Islandia, NY
Salary: Commensurate with experience + benefits
Status: Full-Time and Permanent Employment – On-site
Objective: To develop customer relationships to increase customer loyalty; interact with customers in an efficient and professional manner; ensure legendary customer experience with every contact.
Essential Functions
1. Monitors incoming and ongoing jobs from start to finish, meeting quality standards and deadlines
2. Perform daily email correspondence
3. Notify customer of ship dates, production delays, art work and spec status
4. Monitor and track production standards
5. Provide direction to Shipping for day-to-day operations and special circumstances
6. Trace shipments on request, damaged freight, lost in transit, sent to wrong location and chargebacks
7. Handle exceptions to assist Accounting
8. Oversee and coordinate shipments for freight that needs to be returned to company
9. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting corrections; following up
10. Other duties as assigned
Company Description PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance
Our Mission: Consistently provide client experiences focused on what they value most.
Company Description
PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance \r\rOur Mission: Consistently provide client experiences focused on what they value most.
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