![Appstar](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
2 months ago
Are you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar's Customer Success Specialist. This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the department. The ideal candidate for this role is detail and solution oriented with a white-glove service approach. They value productivity and work with a sense of urgency and ownership.
What you do:
- Facilitate the new client onboarding process with precision and efficiency, including:
- Processing and submitting customer applications, communicating obstacles or challenges with our sales team, and ensuring all applications are addressed in a timely manner with minimal rejections.
- Quality controlling and reviewing all new customer applications for accuracy, pricing, and compliance.
- Placing outbound calls to merchants to obtain additional documentation or fulfill other requirements.
- Answer incoming calls and respond to emails from merchants and consultants in a timely and courteous manner, providing excellent service during all internal and external customer interactions.
- Complete varied, detailed, and time-sensitive processes, while corresponding with multiple departments, to resolve merchant account issues.
- Act as a resource to all partners, sales channels, vendor partners, and customers.
- Contact customers regarding their experience with Appstar ensuring every merchant has the best experience possible.
- Provide assistance to other team members as needed.
The skills you bring to Appstar:
- Excellent phone and typing skills.
- Expert attention to detail when reviewing and submitting documents.
- Top notch communication skills, with the ability to successfully gather and disseminate information to and from a variety of stakeholders.
- Excellent math skills for determining pricing and reviewing customer statements.
- Ability to work independently and collaboratively with accuracy and efficiency.
- Sense of pride in a job well done.
- A willingness to accrue and share in-depth and technical knowledge.
- Ability to speak Spanish fluently (preferred but not required).
Your Knowledge & Experience:
- Bachelor's degree with emphasis on business or operations preferred.
- Proven track record of problem solving and independently managing processes or workflow.
- Proficiency in software systems and experience with Microsoft Suite.
- Previous operations and/or customer service experience.
What we offer:
- Competitive salary: $25 - $30/hour (DOE)
- Full Benefits- Medical, Dental, Vision, 401K, and vacation time
- Extensive paid training and on-going support
- Advancement opportunities – We promote from within
- Culture of respect, inclusivity, and growth
Note: This in-person rile is located at our corporate offices in Kearny Mesa, San Diego.
Appstar is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability or veteran status.
About Appstar
We engage with small businesses to provide personalized technology solutions to help them achieve their goals. We do this by fostering a culture of respect, transparency and excellence for our employees and our customers. After 20 years of serving small businesses and entrepreneurs, we understand the challenges and opportunities and embrace the journey. Our core values of Integrity, Respect, High Performance, Responsible Growth and Ownership are what guide us through our everyday interactions with customers, partners, and team members.
Joining us is more than saying "yes" to a new opportunity. It's discovering a career that's challenging, supportive and inspiring. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now.
-
Customer Success Specialist
2 weeks ago
San Diego, United States Eppendorf Group Full timeYour challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities. You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success; you are a hero for our customers. Assist in...
-
Customer Success Specialist
2 months ago
San Diego, United States Eppendorf Group Full timeYour challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Assist in new...
-
Customer Success Specialist
2 months ago
San Diego, United States Lawmatics Full timeThe Role Lawmatics is seeking a motivated Customer Success Specialist in San Diego, CA, to join our team and support our expanding customer base. Ideal candidates are passionate about assisting others, possess a keen eye for detail, and have a strong appetite for learning and solution finding. This role is perfect for those skilled in troubleshooting and...
-
Customer Success Specialist
2 months ago
San Diego, United States Appstar Full timeAre you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar's Customer Success Specialist. This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the...
-
Customer Success Specialist
3 months ago
San Diego, United States My Senior Health Plan Full timeJob DescriptionJob DescriptionDescription:AVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every day!Is your passion helping people? Do you love talking on the phone? Then this job is for you!We have been in business for over 17 years helping...
-
Customer Success Specialist
2 weeks ago
San Diego, United States Sunsational Swim School Full timeJob Description About Us : Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective, and fun by...
-
Customer Success Specialist
2 months ago
San Diego, United States Sunsational Swim School Full timeAbout Us: Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by providing...
-
Customer Success Specialist
1 month ago
San Diego, United States Sunsational Swim School Full timeJob Description About Us : Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by...
-
Director of Customer Success
2 months ago
San Diego, United States ClearDesk Full timeCompany OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...
-
Customer Success Specialist
1 month ago
San Francisco, United States Scribe Full timeAbout us Do you have the skills to fill this role Read the complete details below, and make your application today. Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically...
-
Customer Success Specialist
3 months ago
San Francisco, United States Scribe Full timeAbout us Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running...
-
Customer Success Specialist San Diego, CA
4 weeks ago
San Diego, United States AppStar Financial Full timeAre you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar’s Customer Success Specialist . This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the...
-
Head of Customer Success
16 hours ago
San Diego, California, United States Boundless Immigration Full timeJob OverviewAbout Boundless ImmigrationBoundless Immigration is a leading provider of U.S. immigration services, dedicated to simplifying the immigration process for individuals and businesses. We are on the lookout for a seasoned leader to take on the role of Head of Customer Success within our global Customer Success team. Our workforce comprises...
-
Director, Customer Success
3 months ago
San Diego, United States Boundless Immigration Full timeJob DescriptionJob DescriptionWho Boundless IsBoundless, a Seattle, Washington-based company specializing in U.S. immigration services, is seeking an experienced Customer Success leader to join our team as the Director of Customer Success for our global CS organization. We have ~300 full-time employees across the Philippines and the U.S. (with 300+ in the...
-
Customer Success Manager
4 weeks ago
San Diego, United States Splunk Full timeyears of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention Proven ability to drive...
-
Customer Success Manager
3 weeks ago
San Diego, United States Wiliot Full timeWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This revolutionary...
-
Customer Success Manager
3 weeks ago
San Diego, United States Splunk Full timeQualifications 10 years of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies. Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Proven...
-
Customer Success Coordinator
3 weeks ago
San Diego, United States Diality Full timeCompany & Job Overview:The Customer Success Coordinator will report to the Director of Customer Operations and be responsible for providing world-class customer support for the company’s innovative hemodialysis system. As a Customer Success Coordinator, you will play a pivotal role in ensuring the satisfaction and success of our customers and their...
-
Customer Success Coordinator
3 weeks ago
San Diego, United States Diality Full timeCompany & Job Overview:The Customer Success Coordinator will report to the Director of Customer Operations and be responsible for providing world-class customer support for the company’s innovative hemodialysis system. As a Customer Success Coordinator, you will play a pivotal role in ensuring the satisfaction and success of our customers and their...
-
Customer Success Coordinator
1 day ago
san diego, United States Diality Full timeCompany & Job Overview:The Customer Success Coordinator will report to the Director of Customer Operations and be responsible for providing world-class customer support for the company’s innovative hemodialysis system. As a Customer Success Coordinator, you will play a pivotal role in ensuring the satisfaction and success of our customers and their...