Customer Success Specialist

1 month ago


San Diego, United States Sunsational Swim School Full time

Job Description

About Us

: Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by providing experienced instructors to travel to our clients' pools. Over the last 10 years, our online service has matched thousands of clients and instructors across the country

Life at Sunsational Headquarters:

Customer Success Representative:

As a Customer Success team member, you are passionate about helping our clients while excelling in a collaborative work environment. You'll be on the phone a lot, talking with our clients and doing order entry, live-chat and emails

A key part of the job is strengthening relationships with clients. By helping clients receive the best experience possible, our students learn vital water safety skills

Your responsibilities:

Process customer orders and requests either by telephone or electronically

Make swim lesson package recommendations

Explain and promote the importance of water safety to clients

Convert sales leads into clients

Manage customer accounts

Collaborate with the HR department to review and respond to instructor requests

Respond to customers and contractors with accuracy, efficiency, and quality

Retain clients with exceptional satisfaction

Work proficiently in a fast-paced environment and under pressure

Work efficiently with all of the departments to address and solve problems

Expertly predict, avert issues, & come up with a creative solution in a timely manner

Keep current with changes, issues, and concerns

Prioritize and handle multiple clients and/or contractor accounts simultaneously through organizational skills

Our Expectations:

Stellar communication skills - verbal and written

Strive to achieve individual and team goals

Active listening skills

Rock-solid attention to detail and accuracy

A positive mentality and friendly team attitude

Passionate about helping people

Dependable and reliable

Analytical thinker who focuses on results

Able to learn new software programs quickly/tech-savvy

Honest and ethical with good judgment

College degree preferred

Grow our culture and grow with us

We believe in the power of saving lives through water safety

You have the unique opportunity to learn and make an immediate impact in a growing company

We love people who are hungry and eager to learn in the education and online business world

We check our egos at the door and keep an open mind to the exchange of feedback to enrich ourselves through constructive criticism and hard work

A casual, collaborative, positive, and fast-paced team environment

Motivating Monday meetings with incentives

A modern office in Bay Park with beach views

Position Info:

Only temporary, full-time (40 hours per week) positions are available. This is a seasonal, contract position starting quickly and continuing through August 2023.

Requires flexible schedule, including some weekends

Pay: $16-$19 / hour

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