Vehicle Operations Support Specialist II

1 month ago

North Dighton, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $17.45 - $26.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This position is responsible for overseeing and coordinating reconditioning vehicles through the reconditioning fulfillment process. The Vehicle Operations Support Specialist schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry.

Job Responsibilities:
  • Perform various clerical and administrative duties relating to vehicle recon fulfillment.
  • Evaluate reconditioning needs and provide timely and accurate quotes.
  • Perform walk around of the units and evaluate cosmetic reconditioning needed.
  • Estimate cost for cosmetic repairs and discuss with customer to gain approval. Record the outcome in the appropriate tools.
  • Manage customer's expectations of recon fulfillment activities through proactive communications.
  • Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
  • Build deep service relationships with customers.
  • Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
  • Enter all pertinent information into auction systems, for approved work requested by customer.
  • Utilize the AS400/VCF/RPP systems to monitor and track vehicle repairs.
  • Communicate and schedule repairs/enhancements with Recon Shop management.
  • Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
  • Perform QC inspection on completed repairs ensuring customer quality standards are achieved and/or exceeded.
  • Follow up with customer to confirm completion and satisfaction.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
  • Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
Qualifications:
  • High School Diploma/GED and 3 years' experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
  • OR 5 years' experience in a related field.
  • Previous automotive estimating experience or mechanical/body shop experience preferred
  • Safe drivers needed; valid driver's license required.
  • Excellent communication and organizational skills required.
  • Ability to prioritize and multi-task.
  • Advanced computer software skills necessary.
  • Must be able to use general office equipment (i.e., copier, fax machine, etc.).
  • Ability to sit or stand for prolonged periods of time.
  • Vision abilities required include close, distance and depth perception.
Work Environment:
  • Combination of outdoor environment and indoor office environment.
  • Exposure to weather conditions, fumes, and noise.


Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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