Customer Service III

1 month ago

Lake Forest, United States Experis Full time

Our client, the medical device manufacturing industry, is seeking a customer service representative to join their team.

Job Title: Customer Service III

Location: Lake Bluff , IL

Pay Range: $20.50/hr on W2

What's the Job?

We are seeking an experienced Customer Service Representative to join our healthcare team. This role involves handling inbound and outbound calls, emails, and inquiries from healthcare customers. You will be responsible for providing accurate information, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate is proficient in Microsoft Office Suite, experienced with ERP systems like SAP, and capable of multitasking across various platforms.

Key Responsibilities:

  • Handle inbound and outbound calls and emails, providing information to healthcare customers in a timely and accurate manner.
  • Utilize databases to retrieve and manage customer or company information.
  • Follow detailed instructions and standard operating procedures (SOPs) to resolve customer inquiries.
  • Collaborate with team members to ensure efficient workflow and consistent service quality.
  • Manage multiple tasks simultaneously, switching between calls, emails, and various platforms.
  • Demonstrate strong problem-solving skills and use critical thinking to handle complex customer issues.
  • Maintain a high standard of communication, exhibiting patience, empathy, and professionalism.
Required Skills:
  • 3-5 years of customer service experience, preferably in the healthcare industry.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).
  • Ability to multitask and manage high volumes of calls and emails efficiently.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with ERP systems like SAP is preferred.
  • Excellent organizational and time management skills.
  • Ability to follow SOPs and identify when to seek assistance.
  • Good team player with the ability to adapt to a dynamic work environment.
Preferred Qualifications:
  • Experience in the healthcare industry.
  • Familiarity with SAP or other ERP systems.
Additional Requirements:
  • Must score 80% or higher on all training assessments.
  • Must be able to work fully onsite.
  • Interview preference: Video interview.
Education:
  • Bachelor's degree or equivalent experience required.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands- Manpower, Experis, Talent Solutions, and Jefferson Wells- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity-as the best place to work for Women, Inclusion, Equality and disability-and in 2022, ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year-all confirming our position as the brand of choice for in-demand talent.

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