Sr Claims Representative

4 weeks ago

Carmel, United States Brown & Brown Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Claims Representative for our team in Carmel, Indiana

The Sr. Claims Representative manages high priority accounts and catastrophic claims.

WHAT YOU'LL DO:

  • Maintain a claim inventory as deemed appropriate by management
  • Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment
  • Make timely contact with members, injured workers, agents, providers, attorneys, etc.
  • Investigate claim with phone interviews/emails and obtain appropriate documentation
  • Evaluate exposure and adjust reserves as required
  • Conclude claim processing in accordance with company standards
  • Handle lost time and medical only claim assignments with very minimal degree of supervision
  • Meet with members, agents, injured workers, attorneys, etc. as deemed necessary
  • Provide training and act as a mentor for members and other claims personnel
  • Complete special projects as assigned by the manager
  • Travel to annual workers compensation conference and/or attend educational seminars
  • Pursues a course of personal, professional development
  • Other job-related projects or assignments as delegated
  • The Sr. Claims Representative will maintain and uphold a high standard for customer service.
  • Company Policies and Procedures
  • The Sr. Claims Representative should be aware of the policies and procedures that
  • pertain to Brown & Brown.
  • The Sr. Claims Representative should be able to support and uphold the policies
WHAT YOU'LL NEED:
  • Required:
  • Minimum education required
  • Proficient with Microsoft, Windows, Excel, IVOS, etc.
  • Exceptional telephone demeanor
  • Ability to maintain a high level of confidentiality
  • 3 - 5 years' experience in similar position
  • Preferred:
  • Associate's or Bachelor's degree in business, financial related discipline,
  • or Human Resources
  • Insurance and/or Industry certification or designation
  • Bachelor's degree in safety and Loss Control Management or Occupational Safety and Health.
WHAT WE OFFER:
  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Discretionary Time Off (DTO)
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan
Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.


Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

  • Sr Claims Representative

    3 weeks ago

    Carmel, United States Brown & Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Claims Representative for our team in Carmel, Indiana The Sr. Claims Representative manages high priority accounts and catastrophic claims. WHAT YOU'LL DO: Maintain a claim inventory...

  • Catastrophic Claim Manager

    3 weeks ago

    Carmel, Indiana, United States Brown & Brown Full time

    About the JobThe Senior Claims Representative at Brown & Brown will be responsible for managing high-priority accounts and catastrophic claims.Responsibilities include maintaining a claim inventory, making timely contact with stakeholders, investigating claims through phone interviews and emails, and concluding claim processing in accordance with company...

  • Customer Relations Representative

    4 weeks ago

    Carmel, United States Tokio Marine HCC Full time

    At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business-we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and...

  • Customer Relations Representative

    9 hours ago

    Carmel, United States Tokio Marine HCC Full time

    At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business-we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and...

  • Customer Relations Representative

    4 weeks ago

    Carmel, United States Tokio Marine HCC Full time

    At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business-we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and...

  • Insurance Career Representative

    2 weeks ago

    Carmel, Indiana, United States Shawn Higgins - State Farm Agent Full time

    Job OverviewWe are seeking an Insurance Career Representative to join our State Farm team. As a key member of our agency, you will play a vital role in generating exceptional client experiences and driving the growth of our successful insurance agency.About Our AgencyShawn Higgins - State Farm Agent has been serving the Indianapolis area since 2009. Our...

  • Insurance Career Representative

    2 weeks ago

    Carmel, Indiana, United States Shawn Higgins - State Farm Agent Full time

    Job DescriptionAbout Our Agency:We are a dedicated team at Shawn Higgins - State Farm Agent, serving the Indianapolis area since 2009. We pride ourselves on having a fun culture, being active in the community, and partnering with local businesses.Role Overview:We are seeking a highly skilled Customer Service Representative to join our team. As a key member,...

  • Customer Service Representative

    4 weeks ago

    Carmel, United States Teresa Chapman - State Farm Agent Full time

    Benefits:Competitive salaryOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:We are looking for a representative that cares about people and wants to help the customer understand insurance, help them through the claim process, and assist with policy changes. Your attention to detail, customer service skills, and desire to help...

  • Customer Service Representative

    4 weeks ago

    Carmel, United States Teresa Chapman - State Farm Agent Full time

    Benefits: Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:We are looking for a representative that cares about people and wants to help the customer understand insurance, help them through the claim process, and assist with policy changes. Your attention to detail,...

  • Customer Service Expert

    2 weeks ago

    Carmel, Indiana, United States Teresa Chapman - State Farm Agent Full time

    We are seeking a highly motivated and customer-focused representative to join our team at Teresa Chapman - State Farm Agent. As a Customer Service Representative, you will play a crucial role in helping customers understand insurance, navigating the claim process, and assisting with policy changes.Responsibilities:Provide exceptional customer service by...

  • Member Services Rep

    3 days ago

    Carmel, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract for a permanent position as a Member Services Representative in the Insurance industry, based in CARMEL, Indiana. As a Member Services Representative, you will be responsible for handling inbound calls, processing claims, and managing data entry tasks in a dynamic environment. You will need to be...

  • Customer Service Representative

    4 weeks ago

    Carmel, United States Shawn Higgins - State Farm Agent Full time

    Benefits:No Nights or WeekendsFlexible scheduleOpportunity for advancementTraining & developmentBonus based on performanceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Shawn Higgins - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...

  • Customer Service Representative

    4 weeks ago

    Carmel, United States Shawn Higgins - State Farm Agent Full time

    Benefits: No Nights or Weekends Flexible schedule Opportunity for advancement Training & development Bonus based on performance ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Shawn Higgins - State Farm Agent, you will generate the kind of exceptional client experiences that...

  • Customer Service Representative

    4 weeks ago

    Carmel, United States John Grana - State Farm Agent Full time

    ROLE DESCRIPTION: As a Customer Service Representative with the John Grana Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving...

  • Insurance Policy Advisor

    2 weeks ago

    Carmel, Indiana, United States Teresa Chapman - State Farm Agent Full time

    Overview:We are seeking a customer-focused and empathetic team member to join our State Farm Agent team as an Insurance Account Representative. This role plays a vital part in generating exceptional client experiences that drive the growth of our agency.In this position, you will answer customer inquiries and provide policy information, assist clients with...

  • Client Services Associate

    2 weeks ago

    Carmel, Indiana, United States Shawn Higgins - State Farm Agent Full time

    About the PositionJob Description:We are seeking a highly motivated and experienced Customer Service Representative to join our team at Shawn Higgins - State Farm Agent. As a key member, you will be responsible for providing exceptional customer experiences, resolving inquiries, and anticipating community needs. If you have a passion for delivering...

  • Sales and Marketing Professional

    2 weeks ago

    Carmel, New York, United States John Grana - State Farm Agent Full time

    Job OverviewSkillfully build long-lasting relationships with clients, securing their insurance needs through proactive marketing of relevant products and services. Collaborate closely with the team to deliver exceptional customer experiences and drive agency growth.ResponsibilitiesFoster strong customer connections, ensuring seamless communication and timely...

  • Arbitration Support Representative

    3 days ago

    Carmel, Indiana, 46032, Hamilton County, IN, United States OPENLANE Full time

    This is a remote position with the ideal candidate residing in the Indianapolis/Carmel, IN area.Who We Are:At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.We’re a data company helping customers buy and...

  • Customer Service Representative

    4 weeks ago

    Carmel Hamlet, United States John Grana - State Farm Agent Full time

    ROLE DESCRIPTION: As a Customer Service Representative with the John Grana Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving...

  • Insurance Client Advocate

    2 weeks ago

    Carmel, New York, United States John Grana - State Farm Agent Full time

    Job DescriptionWe are seeking an Account Manager to join our team at John Grana - State Farm Agent. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, providing them with expert advice and guidance on their insurance needs. You will work closely with our team to deliver exceptional customer...