Customer Relations Representative
1 day ago
We are proud to be named as a Top Workplace Winner for the past two years by IndyStar Our newly renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment.
We offer a competitive salary and benefits package including:
- $20/Hour Starting Pay
- Hybrid work schedule (3 days in office)
- Free snacks and beverages daily
- Company Paid lunches on Wednesdays
- No Weekends
- Full benefits (Medical, Dental, Vision, 401k)
- Casual dress environment
- Company paid holidays plus 20 PTO days
The Adventure Ahead:
As the Customer Relations Representative, you will act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits, reviewing claims, and resolving service and product concerns or questions while providing extraordinary service to medical insurance customers in various countries.
- Resolves incoming call and email inquiries for provider referrals, claim filing, claims status information, verification of benefits/eligibility, and pre-notification.
- Fulfill requests for claim forms and applications for clients.
- Resolve product or service problems by identifying area of concern and expediting correction or adjustment and following up to ensure resolution when needed.
Skills and Experience Needed:
- High School degree/GED
- Two years of Customer Service Experience
- Strong verbal and written communication skills
- Dependable
WorldTrips is an equal opportunity employer. Join a team where your success is our priority.
#LI-CM2
#Hybrid
#IndTMHCCWT
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