PM Front Desk Supervisor
1 month ago
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description
Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you
Overview
Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you
Overview
Come Grow With Us Pyramid Global Hospitality is an industry leading and growing global hotel management company. We are seeking a PM Front Desk Supervisor to grow along with our company, and to be a part of the culture that puts its people first
We are looking for someone who is passionate about people and comfortable with customer facing delivering great service, as well as making meaningful connections.
This is an opportunity to combine your great customer service experience with a passion for service and hospitality. If this describes you and you love what you do, we are interested in talking to you
We offer:
- Competitive Wages
- Health Dental & Vision insurance
- Company Paid Life & AD&D Insurance
- Disability insurance
- Paid Time Off (PTO)
- 7 Paid Holidays
- 401(k) matching
- Health Savings Account plan
- Tuition Reimbursement
- Associate Referral Bonus
- Quarterly Bonus Program for all employees
- Employee assistance program
- Hotel Room Discounts Worldwide
- Free Parking
- Advancement Opportunities across a portfolio of over 230 hotels representing all major Brands
- Directly supervises hourly employees in the Front Office. Responsibilities include assisting with training employees, planning, assigning, and directing work, addressing complaints and resolving problems, and other requested tasks.
- Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
- Completes AM and/or PM checklist to include bucket check, credit report, discrepancy room report, due outs, blocking, pre-registration, shift closings, and turndown.
- Issues room keys and follows room key procedures.
- Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone to ledger.
- Makes restaurant, transportation or entertainment reservations and arranges for tours.
- Utilizes Front Office and Reservations computer systems.
- Trained to cover Night Audit as needed.
- Informs and follows property emergency procedures.
- Follows sell out procedures and relocates guests as necessary.
- Ensures computer systems and all related interfaces are functioning properly.
- Assists with shift coverage in the event of business needs to ensure guest service is not compromised; open scheduling availability is required for this purpose.
- Performs other tasks as assigned by managers.
- Hotel Front Desk Agent experience required.
- Previous Front Desk Supervisory experience desired.
- Hilton experience is a plus.
- Flexible Schedule, Weekend availability
Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.
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