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Customer Service/Repairs
4 months ago
Position Summary:
We are seeking a Customer Service Rep who will serve as the principal point of contact to customers by managing technical budgets, scheduling, and leading action-oriented teams in the execution of new and sustaining programs.
•Oversee scheduling, pricing, and technical performance of programs.
•Support business development initiatives.
•Ensure master plans and schedules are followed
Purpose:
Maintain a constant flow of orders that support the company and its customers by working collaboratively with the organizational divisions.
Essential functions include the following. Other duties may be assigned.
•Work with central structure, processes and procedures to accomplish objectives, which include metrics of success and deliverables.
•Participates in daily communication with customers in order to provide daily status
•Daily involvement with planning, engineering, shipping, quality and the shop in order to support contractual lead times and customer requirements
•Provide customers with quotations
•Follows up with customers to ensure that quotes are received and approved
•Work with team members to ensure that lead times are met
•Learn all products in order to speak knowledgeably about technical matters
•Understand pricing structures and administrative functions in order to support customer goals and objectives
•Reviews customer purchase order requirements and overcomes technical and business objections
•Reviews blueprints, technical information, and other customer documents to develop and prepare cost estimates
•Review and acknowledge customer purchase orders
•Consistently reviews schedules to meet customer deliveries
•Ensuring customer experience is consistently being met
•Work within a team environment in order to accomplish organizational goals
•Manages contract through the life of the program and works with internal departments and customers to ensure compliance and/or obtain contract revisions to reflect scope growth, including associated costs and schedule impacts.
•Takes a proactive stance by developing contingency plans to mitigate risk. Report potential customer problems and solutions to upper management.
•Ensure pertinent written records are maintained that document all agreements/commitments related to the project.
•Work 4-10 M - Th | Overtime may be required
•Other duties as appropriate
Qualifications and Skills:
•Experience with customer communications min 2-5 years.
•Ensure all customers are being maintained and managed by internal team members.
•Manufacturing aerospace background.
•Must be able to keep team members focused on schedule milestones and must motivate team members to develop cost-effective, customer-oriented solutions and approaches.
•Ability to multi-task and work independently.
•Excellent verbal and written skills.
•Fluency in MS Office Suite programs.
•Advanced Excel experience.
Education: . High School or Equivalent
