Customer Service Consultant
2 weeks ago
Provide an iconic customer experience As a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. What you will do – Essential responsibilities Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience Mentor others as your skillset expands Achieve sales targets while providing an iconic customer experience Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license. Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate. Learn and succeed as part of a team This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders. Qualifications and requirements Sales and customer service experience, in an area such as retail, is preferred Thrive in a fast-paced sales environment Good listening skills and a strong customer focus High level of self-motivation to achieve performance goals Strong written and verbal communication skills Ability to learn and master new technologies; strong computer skills Open availability for shifts that may include nights, weekends, and holidays Must be open to shifting schedules two times per year according to needs of the business Hybrid role with requirement for working on site one day per week Must meet minimum technology requirements (type of internet service and speed of internet service) Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Customer Service Consultant
7 months ago
Richmond, United States Caliber Collision Repair Services Full timeCaliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respon Customer Service, Consultant, Service, Retail, Automotive, Customer
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Customer Service Consultant
2 weeks ago
Richmond, United States CarMax Full timeProvide an iconic customer experienceAs a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support...
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Customer Service Consultant
3 weeks ago
Richmond, United States CarMax Full timeProvide an iconic customer experienceAs a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support...
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Customer Service Consultant
3 weeks ago
richmond, United States CarMax Full timeProvide an iconic customer experienceAs a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support...
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Customer Service Consultant
2 months ago
Richmond, United States CarMax Full time7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! Provide an iconic customer experience As a Customer Experience Consultant, you will be the vital link between a customers at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and...
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Customer Service Consultant
4 weeks ago
Richmond, United States CarMax Full timeJob Description7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! Provide an iconic customer experienceAs a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to...
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Customer Service Consultant
2 months ago
Richmond, United States CarMax Full time7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! Provide an iconic customer experienceAs a Customer Experience Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and...
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Richmond, Virginia, United States Oracle Full timeCustomer Success Services OverviewOracle Customer Success Services is a comprehensive approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey.Key ResponsibilitiesHelp craft technical strategies and solutioning to drive...
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Customer Service Specialist
1 month ago
Richmond, United States Service Experts Full timePosition Title: Customer Service Specialist Schedule: Monday-Friday (11am-7pm): Rotating Saturdays (8am-1pm generally once a month) *THIS IS AN IN-OFFICE ROLE* Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and...
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Richmond, Virginia, United States Oracle Full timeJob Description:Oracle Customer Success Services is a comprehensive approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and experienced implementers, helping to accelerate the entire customer journey.About the Role:As a Master Principal Sales Consultant, you will help craft technical strategies...
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Financial Services Consultant
4 weeks ago
Richmond, Virginia, United States Lifetime Recruiting Strategies Full timeUnlock Your Potential as a Financial Services ConsultantAt Lifetime Recruiting Strategies, we're seeking a highly skilled Financial Services Consultant to join our elite team of high-performing producers. As a Financial Services Consultant, you'll have the opportunity to work with clients to understand their financial goals and develop personalized solutions...
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Customer Service Representative
2 months ago
Richmond, United States Automatic Leasing Service Full timeBenefits: Company parties 401(k) Bonus based on performance Health insurance Paid time off Profit sharing Vision insurance Dental insurance Natural problem-solver who loves making lives easier and people happier? Join our team as a Customer Service Representative! You'll be the main point of contact for our customers, providing prompt, friendly, and...
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Customer Service Representative
1 month ago
Richmond, Virginia, United States Platinum Resource Group Full timeJob SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to clients. The Customer Experience team supports internal and external customers by providing helpful information, addressing needs, and accelerated solutions all while delivering exceptional customer service at every interaction. Reporting to the...
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Customer Service Associate
3 weeks ago
Richmond, United States Answering Service of Richmond Inc Full timeDescriptionCustomer Service Agent Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting...
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Customer Service Representative
5 months ago
Richmond, United States Michael and Son Services Full timeMichael and Son Services has been in business since 1976. Our mission is to exceed our customer's expectations and provide a memorable experience. Michael and Son Services, Inc. is the premier, multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services. Our company provides an excellent work environment and is passionate in it's...
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Retail Customer Service Associate
1 month ago
Richmond, United States FedEx Full timeFedEx - JobID: PDX_FEC_035BDE4B-8833-4DB2-8CD1-F5CF54B0386E_240728 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
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Design Consultant
3 months ago
Richmond, United States Ethan Allen Global Full timeDesign Consultant Richmond, VA, USA Req #363 Monday, August 19, 2024 General Objectives: The Design Consultant works closely with the customer in the design center/studio, remotely, online or in the customer’s home to create individualized design solutions to sell Ethan Allen products and services. The designs include space planning, fabric...
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Customer Service Representative
4 weeks ago
Richmond Heights, Virginia, United States Automatic Leasing Service Full timeJob DescriptionAre you a natural problem-solver who loves making lives easier and people happier? We are seeking a Customer Service Representative to join our team at Automatic Leasing Service. As a key point of contact for our customers, you will provide prompt, friendly, and effective solutions to their inquiries. Using your strong communication skills,...
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Customer Service Representative
4 weeks ago
Richmond Heights, Virginia, United States CarMax Full timeAt CarMax, we're revolutionizing the way people buy and sell cars. As a Customer Experience Consultant, you'll play a vital role in delivering an exceptional customer experience, from initial contact to final sale. Your goal will be to provide personalized support, guiding customers through every step of their car-buying journey.Key Responsibilities:Connect...
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Healthcare Consultant Manager
4 weeks ago
Richmond, California, United States HealthEdge Full timeJob DescriptionJob Title: Healthcare Consultant ManagerJob Summary: We are seeking a highly skilled Healthcare Consultant Manager to join our team at HealthEdge. The successful candidate will be responsible for managing a team of consultants, providing exceptional customer support, and driving revenue growth.Key Responsibilities:Manage a team of consultants...
