Hyatt Regency Schaumburg Full-Time Front Desk Agent

2 months ago

Schaumburg, United States Marcus Corporation Full time

Job Description Hyatt Regency Schaumburg Full-Time Front Desk Agent - ( 22000118 ) **Description**

The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from OHare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.

An integral part of the Hyatt Regency Schaumburgs success will be attributed to this position with a hands on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.

**We are immediately hiring a Full-Time Front Desk Agent.**

**POSITION PURPOSE:** Greet and registers hotel guests, provide prompt and courteous service and close out guest accounts upon completion of stay.

**We Offer the Following Benefits:**

* Free Shift meal

* Travel, dining and movie discounts

* Health, Dental & Vision coverage and Life insurance

* Short-term and Long-term Disability pay

* Dividend Reinvestment Program

* Matching 401K

**ESSENTIAL FUNCTIONS:**

- Input and retrieve information routinely from computer systems with electronic and numerical codes.

- Make appropriate selection of rooms based on guests' needs.

- Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints

- Answer guest questions regarding area or hotel, outlet information and services.

**POSITION REQUIREMENTS** :

- Ability to access and accurately input information using a moderately complex computer system.

- Able to understand menus and special promotions, and communicate with guests, resolving any guest satisfaction issues.

- Ability to stand and move throughout the front office and continuously perform essential job functions.

- Ability to read, listen, and communicate effectively in English, both verbally and in writing.

Equal Opportunity Employer

**Primary Location**

: United States-Illinois-Schaumburg Hyatt Regency Schaumburg

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